EU4 AR manager (Ref. No.: 1176562 )

Amazon /Slovakia/ s.r.o.

Place of work
Bratislava, Slovakia
Contract type
Wage (gross)
2 700 EUR/monthBase pay for this position starts from EUR 2700 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Information about the position

Job description, responsibilities and duties

Amazon Finance Operations is looking for an experienced Accounts Receivables Manager to support our continued EU expansion.

The successful candidate will have a strong desire in innovating processes and exceed expectations in a dynamic, fast-paced environment, primarily driving innovation on behalf of customers / vendors. The biggest focus area is Accounts Receivables within our customer relationships with emphasis on financial transactions, such as invoices, credits, debit-notes and cash application.
The successful candidate would manage our operations across EU (DE, FR, IT, ES) reporting to local Senior AR manager but cooperating with a broad management team across the globe.
The successful candidate will be responsible for leading a team of Debit Balance collection analysts. As part of our commitment to your development, you will also gain exposure in cross- functional and process improvement projects, however you can expect your responsibilities to include:
- Responsibility for AP Debit balance on country level, analysis of root cause, reporting to senior leadership, with focus on meeting collection targets
- Work with global Debit balance teams on standardizing processes across globe wherever applicable to ensure capacity for our significant growth
- Diagnose, improve and fix issues in current collections processes
- Close cooperation with Accounting team to explain booking entries on Debit balance account, including bad debt calculation
- Ensure team is following global / local policies, SOPs to ensure compliance in processes
- Work with Amazon vendors to drive process improvements and resolve escalations and discrepancies.
- Continually look at ways to improve the customer experience
- Maintain strong relationships with stakeholders to ensure timely collections and a high degree of accuracy
- Earn the trust of your external and internal customers/Vendors thereby building long-lasting relationships to reinforce Amazon’s customer centricity
- Acting as a communication liaison between our customers, non-retail finance, and Sales department and accounts receivables

Main business areas:
- Accounts Receivables with focus on AP Debit balance
- Creation and management of our KPI’s on team and analyst level
- Executive metrics reporting
- Contact management (managing customer questions and complaints through our online tools)
People Management:
- Leading and developing a team of financial analysts and team leaders, including hiring, performance reviews and employee development
- Managing group workload and establishing priorities
- Managing monthly / annual performance targets and evaluate performance against targets
- This position will also act as an escalation point in resolving complex outstanding issues with internal and external business partners.

Project Management:
- Solving complex customer/vendor issues and proactively heading off negative service trends
- Understanding and appropriate utilizing of resources provided by internal systems, departments, policies, and procedures.
- Development, analysis and improvement of new strategies and procedures.
- The successful candidate will have the ability to develop, plan, and implement short and long-range goals.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) or German - Upper intermediate (B2) or French - Upper intermediate (B2) or Spanish - Upper intermediate (B2) or Italian - Upper intermediate (B2)

Personality requirements and skills

· 6+ years of experience in managing an Accounts Receivable/Accounts Payable/Accounting department, in a fast-paced, high-pressured environment
· Fluent in English is required
· Fluent in one of the following languages is required: German, French, Spanish or Italian
· Proven track record of managing people (10+)
· Sound knowledge of accounts receivables regulations and procedures
· A strong passion for hiring and developing people
· Degree in Finance, Accounting or related field
· Experience with dealing in international markets
· Proficiency using Excel
· Ability to handle multiple tasks, and to work independently in an organized manner with strong attention to detail and accuracy
· Strong customer service and communication skills, including the ability to write clearly and concisely and present numerical data effectively
· A curiosity on how the various teams work together
· Demonstrated ability to meet deadlines while managing multiple projects. Ability to work independently in a fast-paced and rapidly changing environment.
· Ability to communicate with Senior Management regarding all aspects of assigned projects; identify and report operational issues
· A work ethic based on a strong desire to exceed expectations

Preferred qualifications
· Advanced MS Office, especially MS Excel knowledge
· SQL knowledge is of advantage
· Proven track record from operations, financial background
· Excellent interpersonal and executive presence skills, including a proven ability to develop and maintain relationships both inside and outside the organization
· Self-organized and motivated team player with a demonstrated ability to achieve objectives


Brief description of the company

At, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
821 09 Bratislava-Staré Mesto
ID: 3925050  Datum zveřejnění: 16.6.2020  Spodní hranice mzdy (brutto): 2 700 EUR/month