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FBA Defect Reduction Spec
Amazon /Slovakia/ s.r.o.
Place of work
Bratislava, Slovakia
Bratislava, Slovakia
Contract type
full-time
full-time
Start date
01.08.2020
01.08.2020
Wage (gross)
1 150 EUR/month
1 150 EUR/month
Information about the position
Job description, responsibilities and duties
DESCRIPTION
With Fulfillment by Amazon (FBA), Amazon’s new and innovative service offering, any Selling Partner can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Selling Partners may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a Selling Partner’s customer. In addition, Amazon takes full responsibility for servicing the Selling Partner’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.
To help support the FBA iniative supporting both our Selling Partner and Customer experience, the ideal candidate will drive Selling Partner compliance via creation of multiple cases, coaching Selling Partners and reporting key learning to the FBA Ops Seller Experience Specialist and FBA Ops Performance Manager.
Your responsibilities include:
· Coach FBA Selling Partners on standard processes, shipment requirements and errors encountered.
· Continuous improvements - enforce vendor and product compliance standards with FBA Selling Partners. Communicate corrective actions taken with individual shipments to Seller Services with the goal of having FBA Selling Partners learn from mistakes and being compliant next time.
· Suggest changes to the FBA Selling Partner manual in order best practice is shared among FBA Selling Partner community.
· Data analysis of all defects recorded in logistic centers in order to drive an overall reduction in inbound issues.
Base pay for this position is 1.080 EUR and there are further pay components within the total compensation.
With Fulfillment by Amazon (FBA), Amazon’s new and innovative service offering, any Selling Partner can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Selling Partners may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a Selling Partner’s customer. In addition, Amazon takes full responsibility for servicing the Selling Partner’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.
To help support the FBA iniative supporting both our Selling Partner and Customer experience, the ideal candidate will drive Selling Partner compliance via creation of multiple cases, coaching Selling Partners and reporting key learning to the FBA Ops Seller Experience Specialist and FBA Ops Performance Manager.
Your responsibilities include:
· Coach FBA Selling Partners on standard processes, shipment requirements and errors encountered.
· Continuous improvements - enforce vendor and product compliance standards with FBA Selling Partners. Communicate corrective actions taken with individual shipments to Seller Services with the goal of having FBA Selling Partners learn from mistakes and being compliant next time.
· Suggest changes to the FBA Selling Partner manual in order best practice is shared among FBA Selling Partner community.
· Data analysis of all defects recorded in logistic centers in order to drive an overall reduction in inbound issues.
Base pay for this position is 1.080 EUR and there are further pay components within the total compensation.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) or German - Upper intermediate (B2) or Chinese - Upper intermediate (B2)
Personality requirements and skills
BASIC QUALIFICATIONS
· Selling Partner / Vendor / Customer Support experience
· Fluent in English is required
· German or Chinese language is an advantage
· Demonstrated problem solving and analytical capability
· Independent and flexible with good communications skills
· Strong business judgement
· Excellent Microsoft office/PC skills, including good working knowledge of Excel
· Selling Partner / Vendor / Customer Support experience
· Fluent in English is required
· German or Chinese language is an advantage
· Demonstrated problem solving and analytical capability
· Independent and flexible with good communications skills
· Strong business judgement
· Excellent Microsoft office/PC skills, including good working knowledge of Excel
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 3931099
Datum zveřejnění: 30.6.2020
2020-06-30
lokalita: Bratislava Pozice: Administrative Worker, Official, Librarian, Research Worker, Scientific Worker Společnost: Amazon /Slovakia/ s.r.o.
Spodní hranice mzdy (brutto): 1 150 EUR/month