FBA Investigation Analyst

Amazon /Slovakia/ s.r.o.

Place of work
Bratislava, Slovakia
Contract type
plný úvazek
Wage (gross)
1 384 EUR/monthBase pay for this position starts from EUR 1383 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Information about the position

Job description, responsibilities and duties


- Reporting on high value reimbursement requests related to damages and losses occurred during FBA processes; reporting quality audits of the decisions made by primary contact line for FBA sellers (Seller Support);
- Close cooperation with Seller Support leadership targeted on improving overall quality of decision-making and services provided by Amazon;
- Enforcing internal and external adherence to established policies;
- Working on continuous program improvements and identifying the opportunities for process enhancements;
- Analysis of data sets, gathering the inputs and structuring the outputs into the reports;
-additional ad hoc report requests
- Support for all ongoing programs and initiatives within FBA team.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

SQL - basic
Microsoft Excel - advanced

Personality requirements and skills

- Bachelor’s Degree in a related field;
- Good analytical, verbal and written communication skills;
- Fluent English and at least another European language is required (preferred French, Italian, Spanish);
- Good Microsoft Office/PC skills, including good working knowledge of Excel; SQL basic / intermediate
- Strong business judgement;
- Demonstrated problem solving and analytical capability;
- Experience communicating with technical and non-technical stakeholders across multiple business units;
- Good team player and the ability to work with a wide cross-section of people in various locations;
- Impeccable attention to detail;
- Independent and flexible;
- Strong customer focus.

- Extensive experience in data analyzing, project management, seller communication;
- Background in seller management and or operations;
- Experience working in a cross-functional capacity and a proven track record of delivering operational excellence.


Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
821 09 Bratislava-Staré Mesto
ID: 3953745  Datum zveřejnění: 21.9.2020  Spodní hranice mzdy (brutto): 1 384 EUR/month