Amazon Advertising Team Manager

Place of work
Bratislava, Slovakia
Contract type
full-time
Wage (gross)
1 725 EUR/monthBase pay for this position starts from EUR 1725 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Information about the position

Job description, responsibilities and duties

Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on the Amazon owned and operated sites, on other high quality sites across the web, and on millions of tablets and mobile devices. We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.

About the team: Advertiser Success Team (AST) supports Amazon’s worldwide advertisers in meeting their advertising goals, by providing strategic support across all advertiser lifecycles. AST has 3 functions, namely (i) Onboarding: providing educational support and onboarding new advertisers on the ad platform, (ii) Pre-EAS: providing optimization and account management support to tenured advertisers who do not have an in-country Account manager & (iii) Managed Optimization: providing optimization and account management support to tenured and high value advertisers who have an in-country Account Manager.

Job Description: As an Ad Success Team Manager, you will be responsible for a team compromising of Account Specialists, who will liaise with the in-country Account Manager, identify the advertising business opportunities, optimize existing ad campaigns, and create new advertising solutions for the long term success of the high value advertisers in their portfolio. You will be responsible for interacting with the Sales and Engagement Managers, to create and improvise on existing workflows, drive advertiser activation and retention programs, influencing performance on various Amazon Ad products.

Core responsibilities include:
• Managing a team of 10-15 specialists on tasks associated to managing advertisers accounts.
• Leading and motivating the team to deliver on business goals. Accountable to meet business goals for their function.
• Ensure removal of any roadblocks that hinder goal achievement with minimal supervision.
• Works with the team to build weekly/monthly business reviews.
• Drive the reviews with partner teams, peers, management on a regular basis.
• Proactively gathers, analyzes, and shares data with management to influence business decisions.
• Works with the team to identify and implements solutions and pilots to drive process efficiencies & business goals.
• Contributes to coaching & developing the team on customer interaction & management. Builds a high performing team and facilitates their career enhancement and growth.
• Ensures usage & adoption of Advertising tools to capture all customer interactions.
• Exhibits & drives a culture of putting customer first with the team.
•Ensures timely response to all escalations.
• Supports the team in maintaining repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals.
• Should capture the voice of customer and share customer pain points with the management team.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

Managing people - advanced
Online Marketing - basic
E-commerce - basic

Personality requirements and skills

BASIC QUALIFICATIONS
· Total work experience of 6+ years with minimum 2 yrs of people management.
· Exposure to e-commerce, sales, and digital marketing.
· Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature manner, and strong ability to handle objections.
· Desire to work in a fast-paced, challenging environment.

PREFERRED QUALIFICATIONS
· Experience in sales and marketing is preferred.
· Work experience in an account management position or similar roles.
· Advanced computer literacy especially in Microsoft Office applications.
· Experience in data analysis, either professional experience or through your education.

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
821 09 Bratislava-Staré Mesto
Slovakia
http://www.amazon.jobs

Contact

Kontaktní osoba: Jana Koudova
E-mail: poslat životopis
ID: 3953854  Datum zveřejnění: 18.2.2021  Spodní hranice mzdy (brutto): 1 725 EUR/month