FBA Investigation Specialist with German

Place of work
Bratislava, Slovakia
Contract type
full-time
Wage (gross)
1 200 EUR/monthBase pay for this position is 1.200 EUR and there are further pay components within the total compensation.

Information about the position

Job description, responsibilities and duties

With Fulfillment by Amazon (FBA), Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the merchant’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.
To help support the FBA iniative supporting both our Merchant and Customer experience, the ideal candidate will drive merchant compliance via the Seller Outreach program, coaching merchants and reporting key learning to the FBA Ops Seller Experience Specialist and FBA Ops Performance Manager.


Your responsibilities include:
· Coach FBA Merchants on standard processes, shipment requirements and errors encountered primarily via phone
· Continuous improvements - enforce vendor and product compliance standards with FBA Merchants. Communicate corrective actions taken with individual shipments to Seller Services with the goal of having FBA merchants learn from mistakes and being compliant next time.
· Suggest changes to the FBA merchant manual in order best practice is shared among FBA merchant community.
· Data analysis of all defects recorded in logistic centers in order to drive an overall reduction in inbound issues.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced

Personality requirements and skills

BASIC QUALIFICATIONS
· Seller / Vendor / Customer Support experience
· Fluent in English and German is required
· Other European language is an advantage
· Demonstrated problem solving and analytical capability
· Independent and flexible with good communications skills
· Strong business judgement
· Excellent Microsoft office/PC skills, including good working knowledge of Excel

PREFERRED QUALIFICATIONS
· The ideal candidate will have experience in virtual research, analyzing data, interaction with vendors or business partners and a strong customer focus
· He or she will be an inspiring team member and adapt quickly reacting to a changing environment
· Additionally, he or she will have a background in FBA Seller Support and a proven sense of delivering operational excellenc
· He or she has the ability to meet deadlines, prioritize workloads and maintains a strong attention to detail. Working independently, bias for action and an ability to deal with ambiguity are of great importance

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
821 09 Bratislava-Staré Mesto
Slovakia
http://www.amazon.jobs

Contact

Kontaktní osoba: Jana Koudova
E-mail: poslat životopis
ID: 4064629  Datum zveřejnění: 19.4.2021  Spodní hranice mzdy (brutto): 1 200 EUR/month