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Fashion Quality Account Manager
Amazon /Slovakia/ s.r.o.
Place of work
Bratislava, Slovakia
Bratislava, Slovakia
Contract type
full-time
full-time
Wage (gross)
1 600 EUR/month
1 600 EUR/month
Information about the position
Job description, responsibilities and duties
As Fashion Quality Account Manager, you will work with our external EU & CN partners (Sellers) to improve the quality of their product pages on European Amazon websites. You will identify the causes of poor listing quality and educate Sellers on the advantages of high-quality listings. You will advise Sellers on the technical aspects of listing improvement and report progress to internal stakeholders. The Fashion Quality Account Manager will also liaise with internal technical and business teams worldwide and contribute to platform changes and continuous improvements.
Your main responsibilities as Fashion Quality Account Manager will be:
· Regular audit on Seller accounts listing quality
· Identify root causes of listing related issues and drive resolution
· Define and coordinate timelines and corrective actions
· Liaise with internal and external departments within area of responsibility to define requirements, test data integrity and verify business processes
· Meet and exceed SLA defined per project and ensure consistent and high quality of delivery
· Work with internal tool, pulling and organizing data from the system and create regular reports ensuring high accuracy
· Create education materials for Sellers and deliver training
· Written and oral communication of listing quality to Sellers
Your main responsibilities as Fashion Quality Account Manager will be:
· Regular audit on Seller accounts listing quality
· Identify root causes of listing related issues and drive resolution
· Define and coordinate timelines and corrective actions
· Liaise with internal and external departments within area of responsibility to define requirements, test data integrity and verify business processes
· Meet and exceed SLA defined per project and ensure consistent and high quality of delivery
· Work with internal tool, pulling and organizing data from the system and create regular reports ensuring high accuracy
· Create education materials for Sellers and deliver training
· Written and oral communication of listing quality to Sellers
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) or French - Upper intermediate (B2) or Spanish - Upper intermediate (B2) or Italian - Upper intermediate (B2)
Personality requirements and skills
· Bachelor /Under-graduate degree
· Advanced computer literacy in Microsoft Office (especially MS Excel) applications
· Ability to work cross-functionally and with a wide range of employees with different skill set
· Excellent communication skills with the ability to face internal and external partners in a professional manner
· Proven experience in creating and delivering e-training and coaching sessions to large audience
· Advanced computer literacy in Microsoft Office (especially MS Excel) applications
· Ability to work cross-functionally and with a wide range of employees with different skill set
· Excellent communication skills with the ability to face internal and external partners in a professional manner
· Proven experience in creating and delivering e-training and coaching sessions to large audience
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 4118737
Datum zveřejnění: 9.8.2021
2021-08-09
lokalita: Bratislava Pozice: Account Executive, Account Manager, Customer Support Specialist, Key Account Manager Společnost: Amazon /Slovakia/ s.r.o.
Spodní hranice mzdy (brutto): 1 600 EUR/month