Global Quality Finance Specialist

Place of work
Bratislava, Slovakia
Contract type
full-time
Wage (gross)
3 000 EUR/month

Information about the position

Job description, responsibilities and duties

Amazon is seeking an experienced candidate for a role in Global Quality Control function for Finance Operations. Major goal of the function is to identify risks in finance processes, report performance of the operations from a quality perspective. Apart from that this role would do a root cause analysis of the identified defects and partner with business to improve the Quality of service.

This position requires a proactive, highly motivated individual with a critical eye for detail, high customer obsession and aptitude for process improvement and ability to motivate and manage people.

Roles and responsibilities :
· Conduct daily audits on processes and provide detailed feedback
· Collaborate with leadership to drive improvement ideas generated through auditing
· Clearly articulate issues and ideas through verbal and written communication
· Maintain a full understanding of all processes, becoming a Subject Matter Expert for every process
· Address the issues reported and drive them to resolution by coaching Associates, engaging the Training team, and working with leadership
· Monitor and report Quality metrics, deep dive and identify trends/root causes.
· Liaise with internal and external teams to implement best practices and to drive performance improvements.
· Recommend, own and drive performance improvement areas.
· Drive through improvement initiatives until implementation.
· Support/consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics.
· Provide the operation a holistic view of customer performance and identify the levers which will drive improvements.
· Provide clear insight into performance drivers and the levers which impact performance.
· Implement and own action plans which drive performance improvements.
· Uses quality monitoring data management system to compile and track performance at team and individual level.
· Identify and champion process improvement ideas and enhancements to improve the productivity or quality of our process.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

· Experience in Quality Control OR Quality Assurance supporting operations, accounting, operations, Finance or Banking domain
· Experience in leading / participating in financial audits preferable.
· 3-5 years of experience in Finance

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
821 09 Bratislava-Staré Mesto
Slovakia
http://www.amazon.jobs

Contact

Kontaktní osoba: Michal Pistovcak
E-mail: poslat životopis
ID: 4120903  Datum zveřejnění: 12.7.2021  Spodní hranice mzdy (brutto): 3 000 EUR/month