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HR Contact Center Associate with French and English

Place of work
Remote work
Contract type
full-time
Wage (gross)
39 500 - 43 750 Kč/month

Information about the position

Job description, responsibilities and duties

*Role can be performed remotely in Czech Republic, Slovakia, Poland or Romania*

At Amazon we believe that every day is still day one.

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join the HR team for the Regional Shared Services, which supports Amazon across certain EMEA (Europe, Middle East and Africa) Countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center (Employee Resource Center) Associates with French and English to join the Shared Services Center. Reporting to an ERC Team Manager, the teams act as first point of contact for employees and managers via phone, email and internal case management system by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

Responsibilities:

· Receive HR queries in French and English via phone, email or other communication channels and log contacts into the shared service case management system.
· Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
· Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
· Be part of a team that actively seeks employee feedback to improve levels of service.

What we offer:

· Shift working patterns
· Employee referral program bonus
· Life insurance
· Medical care
· Amazon Discount Code
· Possible internal and/or international growth
Internal job description

In case you are interested to be considered for the role, please reach out to the hiring manager to set the informational meeting.

If you are currently an L1-L3 employee, please note, level increases due to a transfer are rare. Be sure to check with the hiring managers to confirm they support you applying to a higher level or role can be downgraded
Loop competencies
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Basic qualifications

Fluent in French and English
Bachelor’s Degree and/or relevant working experience
Computer literacy (Windows, Microsoft Office, Outlook)

Preferred qualifications

Customer service experience
HR Experience
Call center experience
Fluency in other European languages
Ability to work in international teams where team members are in different locations and belong to different cultures
Ability to work with confidential information
Flexibility

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

French - Advanced (C1) or English - Advanced (C1)

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees

Contact

Contact person: Max Le Vene
E-mail: send CV
ID: 4211304  Datum zveřejnění: 25.11.2021  Spodní hranice mzdy (brutto): 39 500 Kč/month