Retail Ops Manager, Retail Account Management

Job summary
The mission of the Amazon Retail Account Management (RAM) team is to lead vendors across all Amazon EU marketplaces to success by guiding them, building trust and passionately challenging ourselves as well as the status quo.

Our international and multilingual team, based in Bratislava, is focused on driving results, using a combination of direct interaction with the vendor and by promoting usage of self-service solutions leveraging Amazon technology enhancements. We work in a complex environment, using a variety of tools to perform our tasks. We prioritize our interaction with vendors based on business opportunity and we work with various or dedicated vendors throughout the year. We continuously improve our processes and we influence and interact with business and technical teams to create and improve process automation and vendor tools.
Account Managers proactively engage with vendors via phone or mail to:

· negotiate annual terms to create mutually beneficial partnership
· remove operational blockers and deliver best possible customer experience
· expand selection offer and drive business growth.

We foster a welcoming, respectful and inclusive environment for every teammate, with equal opportunities for professional growth.
We provide access to a global learning library (self-learning, instruct-led classroom, virtual webinars) and to a dedicated mentorship program.
We work in a modern and friendly workspace with games floor, stand-up desks, chill-out areas, massage room, brainstorming corners.

Key job responsibilities
We are looking for an Ops Manager in the Retail Account Management organization to lead a team of Account Managers, including Team Managers tasked with complex account goals, problems and projects. You build diverse and inclusive team with focus on the effective recruitment, performance management, coaching and promotions. You will own pan EU-wide program, drive results within assigned retail category and participate in strategic initiatives. You will partner and drive collaboration with cross-functional teams and EU stakeholders. The ideal candidate will be a self-starter with strong communication skills and proven ability to develop and manage relationships, drive results and maximize the business growth opportunity, all in a fast-paced and changing environment.

A day in the life
Your day usually includes leading your team members (1:1, team huddle) to accomplish account goals, resolve problems and drive projects – by inventing, evolving or optimizing processes and solutions. You collaborate with your peers in leadership meetings, department priorities and strategic initiatives. You work also with stakeholders and senior leadership on a program you own. Your day is composed as well of personal work on long-term projects, ad-hoc requests, leadership related actions on department level and reporting/performance management.

About the team
Our leadership team is committed to creating a positive team culture, with focus on individual strengths and team development. We do this through 1on1 discussions, individual career growth planning, role scope assessments and providing opportunity for stretch assignments and projects. Within the team, we are creating opportunities for social interactions in and outside of work, participate in volunteering activities to encourage team cohesion, sustainability and diversity.

BENEFITS
Base pay for this position starts from EUR 3850 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.