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Manager MFN Support Operations

Amazon /Slovakia/ s.r.o.

Place of work
Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
Start date
1/10/2022
Wage (gross)
From 2 400 EUR/month

Information about the position

Job description, responsibilities and duties

Our vision is to be earth's most customer-centric company and earth's best employer. If you want to be part of an exciting business that aims to build a marketplace where customers can find and discover anything they might want to buy online, with a passion for delivering a great customer and seller experience, then this role is for you!

As Amazon Merchant Fulfilled Network (MFN), our vision is to help Sellers sell across EU marketplaces, enjoying a seamless experience to offer millions of EU customers the best shopping experience, offering great selection at competitive prices, aligned with Amazon’s high standard of customer experience.

In this role, you will work with a high-performing program/product management team who are passionate about building and growing the Merchant Fulfilled Network (MFN) across EU, to deliver earth’s greatest shopping experience for buyers, whilst delivering a seamless, hassle free experience for our selling partners. You will work in a collaborative environment with a variety of partner teams in selling partner support, carrier management and credit operations. This role is right for dynamic, high-energy individuals with proven ability to deliver results in a high-performance environment and the ability to manage ambiguity. You should be professional and customer-obsessed, with the ability to meet or exceed annual goals managing multiple priorities in collaboration with multiple stakeholders, with flexible schedules.

Key job responsibilities:
- Identify, analyze and dive deep to identify root-causes impacting business/goal performance and quickly understand the business/goal impact to enable data-driven decisions.
- Work closely with key stakeholders/partner teams to define and execute quality improvement initiatives.
- Participate in projects and initiatives that are part of MFN roadmap
- Deliver an agreed vision, direction, and culture of the team by managing individual and team performance towards agreed expectations/goals.
- Provide individual/team performance through regular coaching and feedback in one-on-ones/team sessions, focused on performance, attendance adherence and career development, to ensure a great employee experience is achieved.
- Lead team meetings focused on team performance, policy and site updates, and team-building activities.
- Create and update weekly/monthly/quarterly productivity reports displaying team performance against identified productivity metrics and present summarized results to management.
- Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

- Bachelor’s Degree in a related field
- Ability to work with a wide cross-section of people in various locations
- Ability to develop, direct, and manage a team including career development and performance management
- Demonstrated skill in driving quality improvement initiatives/projects.
- Demonstrated problem solving, with strong business judgement
- Strong prioritization and time management skills, with a high degree of flexibility.
- Proven ability to report and analyze data.
- Comfortable using analytical tools and techniques e.g. SQL/Excel using pivots
- Fluent English (any additional language is an advantage)
judgement
- Team spirit is a must!

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees
ID: 4368407  Datum zveřejnění: 1.9.2022  Spodní hranice mzdy (brutto): 2 400 EUR/month