Process Improvement Specialist

Today, more than 58% of worldwide purchases from Amazon are made from third-party businesses. That’s $160B in sales, mostly from Small- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last 25 years. Selling Partners can list and sell their products across all of our European sites from a single account. This frees them to concentrate on what they do best – finding and developing new products and marketing them to potential customers.

Amazon currently seeks creative, dynamic and experienced Process improvement Specialist to join the FBA Operations & Supply Chain team to drive Lost and Damage defect reduction. A successful candidate must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities, relationship building skills and superb project management capabilities.

Some of the qualities that we are looking for: you are results-oriented (and have a track record of repeatedly delivering great results); you are an innovator (and have already proven it); you have the intellect and horsepower to solve really complex problems (some may say impossible to solve); you are an owner, and do what it takes to make your team successful; you have relentlessly high standards (some may say too high); you are customer obsessed; you operate well in an ambiguous environment; and finally, you have a burning desire to be a part of something really big.

Responsibilities include:

- Drive the implementation of strategic initiatives to optimize the Supply Chain
- Write business and technical requirements documents and ensure clear communication and coordination of requirements to the business and development teams
- Optimize our Policies, Processes and Products to ensure lowest cost for Sellers and Amazon
- Establish the business goals and supporting business metrics and indicators for success
- Analyze and solve business problems at their root, stepping back to understand the broader context
- Monitor key supply chain cost drivers, such as units per outbound shipment, sellers inbound splits, etc
- Identify, prioritize and communicate key areas for service and business improvement along the key Supply Chain metrics, including cost savings opportunities.