Account Representative (UK)

Amazon /Slovakia/ s.r.o.

Place of work
Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
Wage (gross)
1 600 EUR/monthBase pay for this position starts from EUR 1,600 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Information about the position

Job description, responsibilities and duties

Amazon Business Europe is looking for a candidate to join our new team supporting our EU Sales Customer Advisors. The Account Representative will support Amazon Business customers by assisting individuals to become Amazon Business customers and by supporting customers in their journey through blockers removal and collecting voice of customers to support in continuously improve our solution. As this team is the first touch to the customer, bar-raising professionalism and problem-solving skills are a must.

A successful candidate will have the ability to pivot quickly as this team will need to master current processes and develop new ones to better serve our internal and external customers. To be successful in this role, you will use your knowledge and passion of the B2B world to help customers grow manage efficiently their procurement, as well as develop new business opportunities.

Roles and Responsibilities
· Execute daily, weekly and monthly targets
· Drive Customer satisfaction
· Partner with EU Sales team and Product Management teams to provide customer perspective as well as customer-driven product improvement ideas
· Take ownership in the continued build-out and documentation of the infrastructure and processes of acquiring and onboarding Amazon Business customers

Basic qualifications
· English language required
· Basic use of MS Office Suite, CRMs (e.g. Salesforce.com) and other systems

Preferred qualifications
· BA/BS required
· B2B experience
· German, French, Italian or Spanish language knowledge is a plus
· Active listener and effective communicator
· Willingness to roll up their sleeves
· Excellent communication skills, ability to communicate effectively across all levels with internal and external stakeholders
· Ability to work in a fast-paced environment, multi-tasked, high-energy environment where continuous innovation is required
· Exceptional and effective verbal and written communication skills combined with outstanding attention to detail and organizational skills
· Ability to work independently, as well as part of a team, on multiple projects

Employee perks, benefits

Base pay for this position starts from EUR 1,600 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Advanced (C1)

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees
ID: 4491790  Datum zveřejnění: 27.1.2023  Spodní hranice mzdy (brutto): 1 600 EUR/month