BUSINESS CONDUCT COORDINATOR - Czech & Slovak speaker [1-year contract]
Location: Prague

Key activities:

• Consistently solving customers’ issues and complaints in accordance with Rules of Conduct, Business Policies and defined procedures and processes
• Investigating and escalating potential rules violations according to the Dispute Resolution Process including arbitration and mediation with customers
• Regularly proactively monitoring the Internet regarding customers’ activities (e.g. Web pages, auction platforms, social community platforms, etc.) and act according to the procedures
• Receive, review, amend where necessary and approve: Business Support Material, advertising and business stationery, product awareness events in the public domain
• Maintain appropriate records in relation to all tasks. Compile regular and special reports according to the procedures
• Provide relevant information customers by using the various communications channels available and educate customers on application of Business Policies
• Proof-reading of Business Conduct materials for Czech and Slovak market

Candidate’s profile:

• 2+ years of relevant experience within sale’s oriented and commercially focused organization (preferably a multinational)
• Fluency in Czech and Slovak
• Excellent communication skills in English
• Ability to work within tight deadlines and high level of attention to details
• Highly developed communication and interpersonal skills
• Highest degree of ethics and integrity
• Excellent time management and prioritization skills
• Flexibility and capacity to handle the main stakeholders
• Experience with MS Office, Internet, Social Media

What we offer:

• A challenging and varied job
• Possibility of personal and professional development
• Salary package in accordance to qualifications
• Pension scheme
• Nice and informal working environment such as open and honest communication, good cooperation and friendly colleagues