Chronic Network Problems Expert - Last Level Support (Ref. No.: 150852)

AT&T Global Network Services Czech Republic

Place of work
Palachovo Namesti 726/2, - Brno, Brno - City, Brno - Country District
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Are you an experienced network specialist looking for a high level support job? We are looking for chronic network problem specialists to work on Tier 3 level. These specialists go beyond the standard incident management and address underlined issues seen on customer network. They take a lead of a Problem resolution and cooperate with other technical teams, customers and providers.

Roles and Responsibilities
• Take ownership for chronic problems and drive them into resolution.
• Apply deep technical knowledge to identify underlined issues.
• Consolidate information from all available sources.
• Co-ordinate effort of other involved parties during Problem resolution
• Support connected teams with technical expertise.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Knowledge and skills on the level of the CCNP certification
• Very good understanding of Problem management.
• Deep understanding and practical knowledge about different Physical-Medias layer in Electrical TDM (DS0, DS1, DS3), Optical (SDH, SONET), Radio-Link; Wi-Fi, WiMAX and satellite is a plus.
• Deep understanding and practical knowledge about different Layer 2 transport protocols (ATM, Frame-Relay, HDLC, PPP, Ethernet)
• Good understanding and practical knowledge about Layer3 configuration, TCP/IP routing, switching/bridging and AT&T tools for troubleshooting and isolation.
• Ability to efficiently resolve customer’s problems and escalate when required.
• Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
• Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
• Ability to work well under pressure, set priorities and comfortable making decisions
• Drive enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn
• Job requiring a strong aptitude on self-judgment, leading, sharing knowledge, capacity to anticipate and push limits back.

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T Czech Republic
Palachovo Namesti 726/2
- Brno

Contact

Contact person: Hana Balikova
E-mail: send CV