Sr. Associate, Work Center Tech Support

Informace o pracovním místě

  • Místo práce: Palachovo Namesti 726/2, - Brno, Brno - město
  • Druh pracovního poměru: plný úvazek

Náplň práce, pravomoci a zodpovědnosti

We are looking for Cisco Data and Voice Support Engineer to provide Tier 2 support for incidents related to customer’s Cisco data and voice network environment..
This includes technical, leadership with English communication skills to interface with customer and peer AT&T teams to diagnose and recover from complex data networking problems real time and restore service per customer expectations.

This includes technical, leadership with English communication skills to interface with customer and peer AT&T teams to diagnose and recover from complex data networking problems real time and restore service per customer expectations.

Jiné výhody

• Extra Week of Vacation – 5 weeks in total
• Meal vouchers
• Compensation for Income Loss due to Sickness
• Shift Premiums
• Advanced Medical Program
• Group Risk Life insurance
• Employee Assistance Program (EAP)
• Cafeteria Program and Pension scheme
• Parking place
• Special tariff for employees
• ATT University

Požadavky na zaměstnance

Požadované vzdělání

vysokoškolské I. stupně
vysokoškolské II. stupně
postgraduální

Jazykové znalosti

Anglický jazyk - Středně pokročilý (B2)

Osobnostní předpoklady a dovednosti

CCNA Collaboration / CCNA Voice certification and equivalent working experience.
. Experience troubleshooting Cisco routers, switches and other Cisco data gear.
∙ Experienced with remote access tools and ticketing systems.
∙ Experience with Data Network and/or IP Telephony troubleshooting and resolving technical incidents in customer environment.
∙ Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting.
∙ Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points.

Inzerující společnost

Stručná charakteristika společnosti

We’re proud of our team in The Czech Republic. In fact some of our most complex challenges are tackled by our Brno team from around the globe. How? By delivering great service, coming up with new ideas and pushing the limits of technology. Are you in?

Hlavní oblast působení společnosti

telekomunikace

Informace o náboru

Working hours include Mon-Fri 12am-1:000pm and 24 hours on Saturday and Sunday.
Working time: EMEA hours and/or 24/7 shift pattern

Adresa společnosti

AT&T Global Network Services Czech Republic,
The Campus Science Park, Palachovo namesti 726/2,
Brno, 625 00

Kontakt

Kontaktní osoba: Dusan Rendos
E-mail: poslat životopis