Technical Support for Global Audio Conferencing Services

AT&T Global Network Services Czech Republic

Place of work
Palachovo Namesti 726/2, - Brno, Brno - City
Contract type
full-time
Start date
01.12.2017

Information about the position

Job description, responsibilities and duties

This role is responsible for 24x7 AT&T Audio Conferencing Platform and Network Fault Management, Outage and Service Assurance Tier 2 support for internal and external customers including.

Roles and responsibilities:
- Managing and driving resolution to high profile web and audio conferencing technical troubles leveraging Fault and Outage Management Best Practices.

- Provide Tier 2 technical support for Global Audio Conferencing services including Microsoft Hosted Lync + Audio Integration services, Microsoft Lync Hybrid + AT&T Audio Integration, Cisco WebEX Cloud Connected Audio Service Provider, and the Bluejeans and Zoom CAAS projects.

- Identification, isolation and resolution of chronic and complex teleconferencing escalations received from Customers, Tier 1 Work Centers, Operator Customer Care Centers and Service Management. .

Employee perks, benefits

• Extra Week of Vacation – 5 weeks in total
• Meal vouchers
• Compensation for Income Loss due to Sickness – up to 90% of the base contractual salary
• Shift Premiums – above mandatory legal requirements
• Advanced Medical Program
• Group Risk Life insurance
• Employee Assistance Program (EAP)
• Cafeteria Program and Pension scheme
• Pension scheme
• Parking place
• Special tariff for employees
• ATT University
• Annual yearly bonus
• AT&T also has a list of suppliers with Special Prices and Discounts for AT&T Employees in Brno

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

IT, telecommunication - advantage

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- IP Networking Skills
- VoIP knowledge and understanding
- Knowledge of Microsoft Hosted Lync + Audio Integration services, Microsoft Lync Hybrid + AT&T Audio Integration, Cisco WebEX

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Brief description of the company

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ID: 3230757  Datum zveřejnění: 1.11.2017 
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