IP Telephony Support Engineer - Tier 2

We are looking for IP Telephony Support Engineer to provide Tier 2 support for incidents related to customer’s Cisco IP telephony environment.
This includes technical, leadership and communication skills to interface with customer and peer AT&T teams to recover complex IPT problems real time and restore service per SLA agreements.

Roles and responsibilities:

∙ Tier 2 Advanced Technical support for the products delivered in this 24x7 telephony and voice environment.
∙ Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of testing tools and techniques in support of the telephony
∙ Consulting with customers and 3rd party vendors
∙ Acting as an interface to customers - accepting trouble reports and resolving such on timely manner and per given SLAs.
∙ Actively troubleshooting complex incidents and implementing break/fix changes
∙ Working closely with internal and external technical teams to resolve customer issues.

• Extra Week of Vacation – 5 weeks in total
• Meal vouchers
• Compensation for Income Loss due to Sickness
• Shift Premiums – above mandatory legal requirements
• Advanced Medical Program –
• Group Risk Life insurance
• Employee Assistance Program (EAP)
• Cafeteria Program and Pension scheme
• Parking place
• Special tariff for employees
• ATT University
• Annual yearly bonus
• AT&T also has a list of suppliers with Special Prices and Discounts for AT&T Employees in Brno

This position needs to support 24/7 business need with rotational shift pattern.

Initial working hours Mon-Fri 9am-5:30pm, with a move into rotating shifts (morning/nights) in the future.

This position could be suitable for a professional looking to progress his career, soon to be graduate, feel free to apply, we look forward to hearing from you.