Network Operations Specialist

AT&T Global Network Services Czech Republic

Place of work
Palachovo Namesti 726/2, - Brno, Brno - City, Brno - Country District
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Location: Brno, Czech Republic
Working time: US shifts (11.30-20.00, 15.00-23.30)

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We are hiring for our Network Operations Specialist team in Brno, Czech Republic which works as the second line of support for AT&T enterprise Customers as well as internal teams. We support wide range of service lines at tier 2 level. Uses AT&T toolset and guided workflow system to accomplish tasks.

Our Network Operations Specialists work to answer questions and resolve customer issues, supporting a wide variety of products and services. A solid understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided. However, you must be an CCNA level equivalent, advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.

This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of mostly U.S based customers. We will develop your problem-solving skills using the latest tools and technology so you can deliver an effortless customer experience. Help our customers get the most from our solutions and help yourself get the most out of your career. What are you waiting for?

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

∙ 1+ years’ experience of the networking services industry - Good understanding of networking principles and protocols (WAN – MPLS/VPN, WLAN & LAN)
∙ CCNA certification or knowledge
∙ Proficiency in the use of PC systems (hardware, operating systems) and applications
∙ Excellent Customer Service skills / Excellent telephone manner / Professionalism at all times
∙ Good problem solving skills / Logical and analytical reasoning / Co-ordination skills
∙ Excellent communication skills (verbal & written English)
∙ Ability to work well under pressure, multi task, set priorities and make well-considered decisions, assertiveness
∙ Ability to work well in a team and as an individual when required
∙ A desire to learn new skills
∙ A plus is the ability to work in 24/7 support

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 3345269  Datum zveřejnění: 26.3.2018