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Customer Care Exchange Mailbox Support T2
AT&T Global Network Services Czech Republic
Place of work
- Brno, Brno - City
- Brno, Brno - City
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
As a Customer Care MS Exchange Support T2 working with US customers, you will have the opportunity to develop your communication and troubleshooting skills supporting a MS Exchange environment with 240 000+ clients. You will also provide support to email archiving which covers around 100 000+ active clients running on Veritas Enterprise Vault technology.
Daily work consists of handling MS Outlook reported issues, Enterprise Vault (Outlook Add-In) archiving/synchronizing issues resolution and T3 Operations team support. Customer Care Specialists are also contributing to various messaging/archiving projects during the year. You will be involved in monthly performance reporting and eventually SLA/KPI reporting as well.
Qualified candidates will possess a professional attitude and excellent customer service skills with strong focus on driving all issues to customer’s satisfaction and an “I can help you with that” approach.
Roles and Responsibilities:
• Troubleshooting MS Outlook issues
• Resolving Enterprise Vault (Outlook Add-In) archiving/synchronizing issues
• Providing support to T3 Operations team
• Taking part in various messaging/archiving projects
• Involved in monthly performance reporting and SLA/KPI reporting
Key Competencies and Skills:
• Fluent English, both verbal and written
• End-User level of experience with MS Outlook (2010/2013/365)
• Basic knowledge of MS Exchange and Active Directory an advantage
• Knowledge of Symantec/Veritas Enterprise Vault technology is a great plus
• Excellent customer service skills
• Desire for self-development
• Ability to work as a team member
Education and Qualifications:
• University degree in IT preferred
Daily work consists of handling MS Outlook reported issues, Enterprise Vault (Outlook Add-In) archiving/synchronizing issues resolution and T3 Operations team support. Customer Care Specialists are also contributing to various messaging/archiving projects during the year. You will be involved in monthly performance reporting and eventually SLA/KPI reporting as well.
Qualified candidates will possess a professional attitude and excellent customer service skills with strong focus on driving all issues to customer’s satisfaction and an “I can help you with that” approach.
Roles and Responsibilities:
• Troubleshooting MS Outlook issues
• Resolving Enterprise Vault (Outlook Add-In) archiving/synchronizing issues
• Providing support to T3 Operations team
• Taking part in various messaging/archiving projects
• Involved in monthly performance reporting and SLA/KPI reporting
Key Competencies and Skills:
• Fluent English, both verbal and written
• End-User level of experience with MS Outlook (2010/2013/365)
• Basic knowledge of MS Exchange and Active Directory an advantage
• Knowledge of Symantec/Veritas Enterprise Vault technology is a great plus
• Excellent customer service skills
• Desire for self-development
• Ability to work as a team member
Education and Qualifications:
• University degree in IT preferred
Employee perks, benefits
· 5 weeks of holidays,
· Meal vouchers,
· Private health care,
· Life risk insurance,
· Yearly performance bonus,
· Yearly increase in salary,
· Various discounts in restaurants, discounts in sport centres,
· Pension scheme / wellness scheme,
· Free parking slot,
· Team building events,
· Special mobile phone services discounts…
· Meal vouchers,
· Private health care,
· Life risk insurance,
· Yearly performance bonus,
· Yearly increase in salary,
· Various discounts in restaurants, discounts in sport centres,
· Pension scheme / wellness scheme,
· Free parking slot,
· Team building events,
· Special mobile phone services discounts…
Information about the selection process
Additional Information:
• Working in 2 shifts model - focus on US hours
• Working in 2 shifts model - focus on US hours
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 3370415
Datum zveřejnění: 23.4.2018
2018-04-23
lokalita: Brno - City Pozice: Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Společnost: AT&T Global Network Services Czech Republic