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AT&T Customer Care Representative
AT&T Global Network Services Czech Republic
Place of work
Brno, Czechia
Brno, Czechia
Contract type
full-time
full-time
Start date
06.03.2019
06.03.2019
Wage (gross)
1000 € brutto per month. Salary will be based on skill
1000 € brutto per month. Salary will be based on skill
Information about the position
Job description, responsibilities and duties
*** Suitable for graduates and candidates with limited experience! ***
Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.
Working Hours 24/7 (Current 8 hours shifts from 1.00 pm to 1.00 am)
Roles and Responsibilities:
Daily responsibilities:
• Answer in-coming support related phone calls as the first line of contact for the company
• Provide support for U VERSE product
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...
Key Competencies and Skills:
Key requirements leading to success:
∙ Advanced spoken English: B2-C1 level
∙ A logical mind-set and a passion for problem solving
∙ Ability to work in 24/7 environment (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)
∙ Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, ...
∙ Ability to interact with customers on the phone during problem determination process
∙ Good organization and attention to detail, flexibility
∙ Ability to work in multi-cultural global environment
Education and Qualifications:
Advanced spoken English: B2-C1 level
High School
Additional Information:
About U VERSE:
AT&T offers best-in-class entertainment through its U-verse and DirecTV offerings.
AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.
Basic wage component (gross) and other rewards
Salary from 1000 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.
Working Hours 24/7 (Current 8 hours shifts from 1.00 pm to 1.00 am)
Roles and Responsibilities:
Daily responsibilities:
• Answer in-coming support related phone calls as the first line of contact for the company
• Provide support for U VERSE product
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...
Key Competencies and Skills:
Key requirements leading to success:
∙ Advanced spoken English: B2-C1 level
∙ A logical mind-set and a passion for problem solving
∙ Ability to work in 24/7 environment (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)
∙ Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, ...
∙ Ability to interact with customers on the phone during problem determination process
∙ Good organization and attention to detail, flexibility
∙ Ability to work in multi-cultural global environment
Education and Qualifications:
Advanced spoken English: B2-C1 level
High School
Additional Information:
About U VERSE:
AT&T offers best-in-class entertainment through its U-verse and DirecTV offerings.
AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.
Basic wage component (gross) and other rewards
Salary from 1000 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Requirements for the employee
Candidates with education suit the position
Primary education
Secondary school student
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Secondary school student
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 3487777
Datum zveřejnění: 6.2.2019
2019-02-06
lokalita: Brno - City Pozice: Call Centre Supervisor, Customer Support Specialist Společnost: AT&T Global Network Services Czech Republic
Základní složka mzdy (brutto) a další odměny: 1000 € brutto per month. Salary will be based on skill