Technical Specialist - Network Services Provisioning

AT&T Global Network Services Czech Republic

Place of work
Brno-střed, Czechia
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Responsibilities:
- problem identification, isolation and repair on worldwide AT&T network
- platforms in scope include cloud based solutions, Linux based virtual gateways, physical Linux based gateways, LAN/WAN based on Cisco
- support of Linux based machines providing authentication for AT&T Remote Access Services (ANIRA, AT&T VPN, AVTS)
- cooperates with other AT&T teams, 3rd party vendors and ISPs, while working on incident resolutions
- provide reactive and proactive support as Tier 2 with Tier 3 located in USA
- no direct work with end customers

Key Competencies and Skills:
- 2+ years of experience with technical support
- basic networking knowledge (CCNA level knowledge)
- ability to operate with Linux/Unix OS
- knowledge of Cisco and Juniper
- experience with Cloud is a plus (Microsoft Azure)
- excellent verbal and written English communication skills (extensively working with on site support in US/MOW)
- ability to work in 24/7 environment

Additional Information:
3-shift pattern rotation with 8 or 12 hours shifts

Employee perks, benefits

- meal vouchers
- compensation for income loss due to sickness
- contribution to culture, sport leisure events
- 25 days of vacation
- contribution to life insurance
- health care
- cafeteria program (after 1 year)
- discounts on various products/in various
- team events, team buildings

Information about the selection process

Position is suitable for experienced 1st (1.5) level technicians with proved knowledge of internet working principles, knowledge of Cisco and Juniper equipment and experience with Linux/Unix based systems.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- demonstrate ability to learn new technologies
- effective problem solving skills, highly motivated
- ability to work as a team member
- comfortable working in structured, fast paced environment

Advertiser

Brief description of the company

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