AT&T Customer Care Representative

Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.

Working Hours: Mon-Fri,
8-hour shifts, covering 12PM to 8AM (focus on afternoons, evenings and night shifts), no weekends

*** Suitable for graduates and candidates with limited experience! ***

Roles and Responsibilities:
• Answer in-coming support related phone calls as the first line of contact for the AT&T Premium customers (top 5% of customers)
• Provide support for all U-VERSE products - TV, phone, internet
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...

Key Competencies and Skills:
∙ Advanced spoken English: B2-C1 level - fluent communication skills
∙ A logical mind-set and a passion for problem solving
∙ Ability to work in almost 24/5 environment (distribution based on the business need)
∙ Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, ...
∙ Ability to interact with customers on the phone during problem determination process
∙ Flexibility, good organization and attention to detail,
∙ Ability to work in multi-cultural global environment

Additional Information:
Assessment process:
∙ AT&T Recruiter telephone interview
∙ English and technical tests
∙ Personal Interview on AT&T Brno location / Online Interview

Compensation:
∙ Test results and experience are reflected in proposed base salary (ranging from 26 - 33 000 CZK / gross/ month)
∙ Uplifts for night/weekend shifts added on top of the base monthly salary
∙ Benefits - 5 weeks of holidays, meal vouchers, private health care, life risk insurance, yearly performance bonus, discounts, relocation package, ...

Expected start date:
December 2018,
January, February 2019

About U VERSE:
-AT&T offers best-in-class entertainment through its U-verse and DirecTV offerings.
-AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.
-"5 duvodu, proc je pozice agenta v AT&T zakaznickem centru skvelou volbou“ https://www.att.jobs/att-agent-zakaznicke-podpory-nabidka

Learn more about Brno, Czech Republic:
- https://inside.att.jobs/welcome-to-brno#subpage/t5zlw

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