Naštartuj svoju future

Senior Associate, Work Center Technical Support (Project: SP)

Place of work
Brno, Czechia
Contract type
Start date
July 2, 2019

Information about the position

Job description, responsibilities and duties

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We are hiring for our Network Operations Specialist team in Brno, Czech Republic which works as the second line of support for AT&T enterprise Customers as well as internal teams. We support wide range of service lines at tier 2 level. Uses AT&T toolset and guided workflow system to accomplish tasks.
Our Network Operations Specialists work to answer questions and resolve customer issues, supporting a wide variety of products and services. A solid understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided. However, you must be an CCNA level equivalent, advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.

Roles and Responsibilities:
This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of mostly U.S based customers. We will develop your problem-solving skills using the latest tools and technology so you can deliver an effortless customer experience. Help our customers get the most from our solutions and help yourself get the most out of your career.

Key Competencies and Skills:
∙ CCNA certification or knowledge - Candidates with no CCNA will only be considered when able to demonstrate relevant Network Operations Centre experience
∙ Knowledge of the ISDN methods used for invoking backup solutions, configuration of ACL’s, troubleshooting COS issues and working knowledge of routing protocols such as OSPF, RIP, BGP and EIGRP to troubleshoot routing issues
∙ Proficiency in the use of PC systems (hardware, operating systems) and applications
∙ Excellent Customer Service skills / Excellent telephone manner / Professionalism at all times
∙ Ability to follow defined processes
∙ Good problem solving skills / Logical and analytical reasoning / Co-ordination skills
∙ Excellent communication skills (verbal & written)
∙ Ability to work well under pressure, multi task, set priorities and make well-considered decisions, assertiveness
∙ Interface effectively with all levels of management both internally and externally
∙ A plus is the ability to work in 24/7 support

Education and Qualifications:
  • 1+ years’ experience of the networking services industry
  • Good understanding of networking principles and protocols (WAN – MPLS/VPN, WLAN & LAN)
  • CCNA certification or proven knowledge

Additional Information:
Location: Brno, Czech Republic
Working time: EMEA shifts (9.00-17.30, 13.30-22.00) or 24x7 shifts

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T Global Network Services Czech Republic
Palachovo namesti 726/2
625 00 Brno
Apply now

More good reasons to join us...

Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3708402  Datum zveřejnění: 2.7.2019