Junior Network Support

AT&T Global Network Services Czech Republic

Place of work
Brno, Czechia
Contract type
full-time

Information about the position

Job description, responsibilities and duties

We are looking for all people interested in complex administration of customer DC networks. If you like new technologies, young team, you are excited for self-development and appreciate opportunity to touch different areas of providing customer service, it’s exactly you who we are looking for.
It’s a great entry point to wonderful world of network technologies and global customer solutions.

You would:
• Serve as primary support of network operations by managing customer devices and end-to-end services. Assess source of the problem, severity justification, perform basic checks and engage responsible team if needed.
• Ticket ownership, resolve and close incidents.
• Basic technical overview of all supported technologies and vendors.
• Network elements monitoring, fault identification and management.
• Performance reporting and monitoring. Acting based on proactive reports to avoid network issues in the future.
• Engage and coordinate equipment and service vendors, local site contacts and WAN providers to support network operations.
• Respond to and may implement client requests and notify them about network issues and possible impact to customer's business.
• Act on client's behalf in handling specific network requirements.

Additional information
Location: Brno
Working hours: 24/7

Employee perks, benefits

• Extra Week of Vacation – 5 weeks in total
• Meal vouchers – total value of voucher is CZK 90,- per working day (30 CZK employee contribution per voucher)
• Compensation for Income Loss due to Sickness – up to 90% of the base contractual salary
• Annual bonus
• Shift Premiums – above mandatory legal requirements
• Advanced Medical Program – White card program from vendor for Employee (possibility to add Spouse and Child
at Employee´s cost)
• Group Risk Life insurance – coverage for cases of Death or Permanent Disability up to 625.000 CZK or Employee´s
annual salary if higher; fully covered by AT&T, valid only during Employment relationship
• Employee Assistance Program (EAP) – voluntary and confidential service 24/7 to support Employees in various
life time situations
• Cafeteria Program and Pension scheme – 3% of your annual income as contribution for Leisure activities or
Pension scheme
• Center Teambuilding Events
AT&T also has a list of suppliers with Special Prices and Discounts for AT&T Employees in Brno (wellness, fitness, shopping,
services, etc.) and in the Brno Campus Centre where AT&T GNS CR is located (food courts, etc.).

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 3830545  Datum zveřejnění: 13.12.2019