Tier 2 Network Engineer - EMEA Support

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We are hiring for our Network Operations Specialist team in Brno, Czech Republic which works as the second line of support for AT&T enterprise Customers as well as internal teams.

This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of mostly U.S based customers. We will develop your problem-solving skills using the latest tools and technology so you can deliver an effortless customer experience. Help our customers get the most from our solutions and help yourself get the most out of your career.

We support wide range of service lines at tier 2 level. Uses AT&T tool set and guided workflow system to accomplish tasks.
Our Network Operations Specialists work to answer questions and resolve customer issues, supporting a wide variety of products and services.

A solid understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided. However, you must be an CCNA level equivalent, advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.

Additional info
Location: Brno, Czech Republic
Working time: EMEA shifts (9.00-17.30, 13.30-22.00) or 24x7 shifts

• Extra Week of Vacation – 5 weeks in total
• Meal vouchers – total value of voucher is CZK 90,- per working day (30 CZK employee contribution per voucher)
• Compensation for Income Loss due to Sickness – up to 90% of the base contractual salary
• Annual bonus
• Shift Premiums – above mandatory legal requirements
• Advanced Medical Program – White card program from vendor for Employee (possibility to add Spouse and Child
at Employee´s cost)
• Group Risk Life insurance – coverage for cases of Death or Permanent Disability up to 625.000 CZK or Employee´s
annual salary if higher; fully covered by AT&T, valid only during Employment relationship
• Employee Assistance Program (EAP) – voluntary and confidential service 24/7 to support Employees in various
life time situations
• Cafeteria Program and Pension scheme – 3% of your annual income as contribution for Leisure activities or
Pension scheme
• Center Teambuilding Events
AT&T also has a list of suppliers with Special Prices and Discounts for AT&T Employees in Brno (wellness, fitness, shopping,
services, etc.) and in the Brno Campus Centre where AT&T GNS CR is located (food courts, etc.).