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Customer Advocacy Specialist - AT&T Brno (Ref. No.: 1962881)

Place of work
Brno, Czechia
Contract type

Information about the position

Job description, responsibilities and duties

Serves as the customer advocate within the maintenance process.
Demonstrates ownership and accountability for all maintenance processes (including but not limited to Trouble Management and Resolution, Communication, Project Management, Corporate Strategies Support and Business Directions, Performance Reports and Data Analysis) on behalf of the customer.
Works closely with systems teams to improve processes and automated systems.
Crosses organizational boundaries and overcomes traditional hierarchical structures by commanding and committing AT&T resources to respond to and resolve any and all customer issues.
Acting as the pivotal team member on all customer crisis issues, this position is held accountable for all customer issues while simultaneously concentrating on process improvement and customer satisfaction.
Responsible for bringing resolution to issues, engaging other departments and being champion for status reports back to customer and leadership.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Customer care/service management experience 3-5 years
Knowledge of AT&T Business Products
Knowledge of AT&T Systems supporting AT&T Service Assurance
Deliver customer-focused results
A logical mind-set and a passion for problem solving
Experience with Office support tools
Very good level of spoken & written English


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T Czech Republic
Palachovo Namesti 726/2
- Brno


Contact person: Hana Balikova
E-mail: send CV
Apply now

More good reasons to join us...

Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3884345  Datum zveřejnění: 3.3.2020