Billing Dispute Compliance Specialist

AT&T Global Network Services Slovakia

Place of work
Lakeside Park, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Working hours: EMEA
Contract: short term project 6 - 12 months, might be prolonged

The candidate for the Control Compliance position will be responsible for verifying the quality and accuracy of billing adjustments that have been issued in the Global Billing Resolution Centers to ensure compliance to the AT&T Schedule of Delegations and billing methods and procedures. The candidate will provide accurate and timely reports on the call center representative’s application of billing adjustments, provide feedback, and provide recommendations to ensure that quality standards are met. The candidate will verify data accuracy from a variety of AT&T billers, matching it to customer invoices and produce monthly reports outlining the accuracy of the adjustments at a Center, Manager and Coach level.

Roles and Responsibilities:
The position will require the candidate to assimilate data from various AT&T billers and systems, documenting issues and performance for management review and provide information to assist in the feedback. Having confidence in the use of technical tools and use of standard Microsoft software, accompanied by strong analytical and written skills will assure successful completion of duties.

The candidate must have a strong respect for process and be able to use Microsoft Excel, Word and Outlook. Excellent written and oral English Language skills are essential in AT&T’s international work environment.

Employee perks, benefits

• Compensation for income loss due to sickness
• Additional Trainings and Development provided
• Opportunities for career growth within the company
• Extended Meal vouchers
• Advanced medical program
• Company risk life insurance
• Center team building events
• Discounts to various shops, events, cinemas, fitness centers language school, etc.

Information about the selection process

In order to apply, please, click on the button below and create you AT&T candidate profile in our career section.
Candidates who match our criteria will be contacted via phone.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Advanced

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

- Billing or Finance experience preferred (at least 1 year)
- Fluent English language communication skills are required including proficient writing ability
- Strong verbal, written, communication and analytical skills
- Business Process Analysis
- Strong Data Analysis
- Strong experience with Microsoft Office applications (Excel, Word, Outlook)
- Ability to work with all levels of management
- Strong negotiation skills
- Strong decision making skills

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Brief description of the company

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ID: 2162910  Datum zveřejnění: 19.9.2017