TSI Service Delivery Technical Support (fixed term - maternity cover)

Information about the position

  • Place of work: Einsteinova 24, 851 01 Brno, Brno - City
  • Contract type: agreement-based (Temporary jobs)

Job description, responsibilities and duties

• Providing end-users with IT on-site support as needed, remote support for homeworkers and small sites, performing installation, configuration, analysis, and troubleshooting of desktop software and hardware, network components, remote access, and other IT infrastructure and telecommunication matters as well as ensuring that all supported client software performs to specification.
• Verifying that users are in full compliance with company standards, security, and are fully licensed for whatever products they are using.
• Configuration of new PCs with the standard AT&T image, and delivery to the end-user, with training as necessary.
• Participating in the development of quality tools and quality management processes in a continuous improvement environment.
• EMEA working hours.

Other benefits

• Extra week of vacation (25 days)
• Meal vouchers
• Compensation for income loss due to sickness
• Advanced medical program
• Company risk life insurance
• Centre teambuilding events

Requirements for the employee

Required education

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

IT or similar field

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• We are looking for a customer oriented person with good communication skills and fluent English.
• You should have troubleshooting skills and experience with providing Software, Hardware and Networking support (2 – 4 years).
• Good organizational skills and ability to track and implement project plans on time and with quality are highly welcomed.
• Excellent Windows OS skills.


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Information about the selection process

We are looking for an IT Specialist who will be responsible for quality IT problem management and IT customer care.

You will be in daily contact with internal customers in Brno, responding to and resolving IT service requests according to specified service level agreements (SLA’s). Requests will be initiated by the IT Service Desk, which customers are asked to contact initially to report faults.

Company address

AT&T Global Network Services Czech Republic,
The Campus Science Park, Palachovo namesti 726/2,
Brno, 625 00

ID: 2821843   Datum zveřejnění: 22.11.2016