Big Opportunity! New Team Starting! Billing Dispute Specialist ( US working hours ) (Ref. No.: 151284)

Information about the position

  • Place of work: Tomasikova 64, Bratislava
  • Contract type: full-time

Job description, responsibilities and duties

***Start your Finance career with us! Become a part of our teams in our Bratislava center in Lakeside Park. If you speak English and you are well-organized, we are looking for you! ***

Location: Lakeside Park, Bratislava, Slovakia
Working hours: US working hours - 2 shifts (2 PM - 10.30 PM and 3.30 PM - 12 AM - Bi-weekly rotation)

AT&T as one of the leading company in telecommunication and technology offers a great opportunity for people with advanced knowledge of foreign languages who are interested in development of their skills in finance area.
The mission of the AT&T Billing Dispute Management Team is to resolve billing queries and disputes, related to invoicing and contracting, in an accurate and timely manner.

Roles and Responsibilities:
The role of Billing Dispute Specialist consist of front office and back office activities. Within front office the main responsibility is to handle direct calls from our internal and external business customers where the key ability is to provide excellent customer experience.

Back office side of the job is more a ‘Problem Solver’, an ability to analyze data from various sources, having confidence in the use of internal systems and standard Microsoft Office software package, along with strong communications skills. The job requires interaction with multiple internal teams (sales; ordering; product marketing; etc.) as well as with external clients. Thus, proactive approach, attention to details and positive thinking are the key attributes to be successful in this role.

Other benefits

• Compensation for income loss due to sickness
• Additional Trainings and Development provided
• Opportunities for career growth within the company
• Extended Meal vouchers
• Taxi ride home (on company expenses)
• Advanced medical program
• Company risk life insurance
• Center team building events
• Discounts to various shops, events, cinemas, fitness centers language school, etc.

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Computer skills - user

Microsoft Excel - advanced

Personality requirements and skills

• MS Office user, MS Excel – VLOOKUP, Pivot Tables are beneficial and big plus (not a condition)
• Good ability to interact with internal/external customers via email and phone
• Good ability to track work independently and in timely manner
• Detail-oriented personality

• University education is an advantage
• Strong communication skills in English, both oral and written (B2 level)
• Additional foreign language (B2 level) is an advantage


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Information about the selection process

In order to apply, please, click on the button below and create you AT&T candidate profile in our career section.
Candidates who match our criteria will be contacted via phone.

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava

ID: 2901167   Datum zveřejnění: 16.8.2017