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Advanced Network Tier 2 Support
AT&T Global Network Services Slovakia
Place of work
Brno - City
Brno - City
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Advanced Tier 2 support for Incidents related to Cisco IP data and voice environment - Including the technical and leadership skills with good English communication skills required to diagnose and recover from complex IPT problems in real time and restoring the service per customer expectations.
Responsible for the day to day operations, incident resolution and advanced technical support related to Cisco data and voice infrastructure.
Responsible for the day to day operations, incident resolution and advanced technical support related to Cisco data and voice infrastructure.
Employee perks, benefits
• Compensation for income loss due to sickness
• Opportunities for career growth within the company
• Extended Meal vouchers
• Advanced medical program
• Company risk life insurance
• Center team building events
• Trainings
• Discounts to various shops, events, cinemas, fitness centers language school, etc
• Opportunities for career growth within the company
• Extended Meal vouchers
• Advanced medical program
• Company risk life insurance
• Center team building events
• Trainings
• Discounts to various shops, events, cinemas, fitness centers language school, etc
Information about the selection process
This position needs to support 24/7 business need with rotational shift pattern.
Working hours include team coverage from Mon-Fri 12am-1:00pm and 24 hours on Saturday and Sunday.
Working time: EMEA hours and/or 24/7 shift pattern
Working hours include team coverage from Mon-Fri 12am-1:00pm and 24 hours on Saturday and Sunday.
Working time: EMEA hours and/or 24/7 shift pattern
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
CCNP Collaboration / Voice certification or equivalent working experience.
- Experienced with remote access tools and ticketing systems.
- Experience with Troubleshooting and resolving technical incidents in customer environment.
- Advanced understanding of LAN and WAN Internetworking Devices - Routing, Switching, Subnetting.
- Advanced understanding and Working knowledge of the data flow between various network infrastructures and their end points.
- Cisco CCNP/CCVP certification
- University degree or equivalent
- 2 years of relevant work experience (LAN, IPT, etc.) desired
- Experienced with remote access tools and ticketing systems.
- Experience with Troubleshooting and resolving technical incidents in customer environment.
- Advanced understanding of LAN and WAN Internetworking Devices - Routing, Switching, Subnetting.
- Advanced understanding and Working knowledge of the data flow between various network infrastructures and their end points.
- Cisco CCNP/CCVP certification
- University degree or equivalent
- 2 years of relevant work experience (LAN, IPT, etc.) desired
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 3211375
Datum zveřejnění: 10.10.2017
2017-10-10
lokalita: Brno - City Pozice: IT Analyst, IT Consultant, IT Network Administrator, IT Security Specialist, IT/Technical Support Specialist Společnost: AT&T Global Network Services Slovakia