Process Engineer

Business Operation - Customer Experience (CX) organization provides E2E customer support across all wireline and wireless services for AT&T’s global business customers.
CX is a new additions to organization represented in Slovakia, but play a critical role in term of aligning business needs with the customer needs.
We are looking for experienced colleagues for Process Engineering positions, responsible for identification of improvements, managing projects and general support for the Global Command Center.

Roles and responsibilities:
• Analytics
• Managing project to successful completion
• Program management assignments
• Designing and implementing process improvement

• Compensation for income loss due to sickness
• Opportunities for career growth within the company
• Extended Meal vouchers
• Advanced medical program
• Company risk life insurance
• Center team building events
• Trainings
• Discounts to various shops, events, cinemas, fitness centers language school, etc

- Global Command Center
Scope, Purpose and Guiding Principles

- End - to - end partnership to improve cycle time, on time
performance, and repair intervals for strategic services across
the globe

- Drive initiatives that provide a consistent holistic improvement to customer experience

- Point of sales to first bill and into maintenance

- Expand participation to include all critical partners such as
Sales, GCS, GCM, TFS and C&E, Product, Finance/Billing, and
other critical functions

- Scope: ADI, Flex, ASE, AVPN: Domestic & Int'l (sales, ordering,
provisioning)

- US working hours