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Senior Associate, Complex Order Services (Ref. No.: 1909779)

Place of work
Bratislava, Slovakia
Contract type

Information about the position

Job description, responsibilities and duties

Working Hours - US shifts with flexibility in EMEA

Order Management for ATX products ordered by global business customers

Order management team is responsible for site level implementation management which includes mainly customer communication, communication with all internal resources (engineering, project management, order creators, sales…) to ensure smooth and timely delivery process, data circuit delivery tracking including sorting out issues between all involved parties and teams, securing of internal resources for service installations e.g. field technician, remote engineering, preparing of weekly status reports for internal partners and customers, attending regular calls if applicable for assigned customers. This position is in the middle of the whole delivery process, order manager oversees the whole service delivery and drives for fast resolution of issues that may arise during the delivery process and therefore good knowledge of internal procedures, good time management and detail orientation is required.

Salary information

Salary from 1210 € brutto per month + UPLIFTS for evening shifts. Actual salary is likely to be higher based on skills, knowledge and experience.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Fluent English
• PC literate with very good knowledge of MS Office Outlook, Excel, Word
• Experience in (customer contact) Project Management/Coordination is welcome
• Strong communication skills,
• Team player with ability to multitask, handle stressful situations and organize tasks effectively and efficiently
• Overview and understanding of telecommunications, networking, TCP/IP, Cisco devices, etc.
• Flexible work-attitude;
• Excellent analytical and problem solving skills


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

Aupark Tower, Einsteinova 24
851 01 Bratislava


Contact person: Hana Balikova
E-mail: send CV
Apply now

More good reasons to join us...

Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3635170   Datum zveřejnění: 2.4.2019   Základní složka mzdy (brutto) a další odměny:   Salary from 1210 € brutto per month + UPLIFTS for evening shifts. Actual salary is likely to be higher based on skills, knowledge and experience.