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Solution Architect

Place of work
Brno, Czechia
Contract type
full-time

Information about the position

Job description, responsibilities and duties

This role is to support custom service level agreements across all sales channels and across all products and services ranging from transport to sourcing solutions.

Customers seek to establish predictable service to go along with a predictable price. One vehicle for ensuring the service provider delivers a good customer experience is to contract for service level agreements.

The role is complex in that the candidate needs to be familiar with AT&T network products & technologies, our work-centers capabilities, underlying operational models, risk analysis, contractual terms and conditions, and negotiations.

Roles and Responsibilities:

Receive requests for custom SLA solutions. Define the operational model required to support the custom solution. Establish the direct and indirect costs required to deliver and support the custom SLA solution. Model and quantify the business risk. Capture appropriate contractual terms and conditions. Capture the solution in a Customer Specific Operational Plan and obtain approvals from product and partner organizations. Provide RFP written responses and redlining of contractual documents. Support, and/or lead, the SLA negotiations. Support the transition for the accounts and hand-off to the support teams.

Key Competencies and Skills:

  • Strong written and verbal communications skills
  • Strong Microsoft skills (Excel, Word, PP)
  • Strong Analytical skills
  • Network design
  • ITIL
  • Knowledge of the AT&T managed service products
  • Negotiation skills
  • Familiarity with Service Level Agreements and consultant SLA methodologies

Education and Qualifications:

  • Bachelors or higher
  • 5+ years experience in networking/telecom

Additional Information:

  • Salary from 1760 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Information about the selection process

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Advanced (C1)

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T
Aupark Tower, Einsteinova 24
851 01 Bratislava
Great Britain

Contact

Contact person: TILLY HETHERINGTON
E-mail: send CV
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3689077   Datum zveřejnění: 7.6.2019