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Manager, Customer Care (Ref. No.: 2017845)

Place of work
Košice, Slovakia
Contract type
full-time
Wage (gross)
2 330 EUR/monthSalary from 2330 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Information about the position

Job description, responsibilities and duties

Directs and manages a team of Technical Customer Care Agents in a Consumer Call Center.

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We have an expanding customer care team in Kosice to support our different lines of business.

Qualifications
Previous working experience in a call center environment managing / leading / mentoring /coaching a team - min. 2 years
Outstanding spoken and written English
Ability to work in a pressured environment
Ability to multi-task
Lead by example
Flexible management style
Be customer-centric
Flexible to work in 24/7 working environment

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Other knowledge

Team leadership - advanced

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T Global Network Services
Aupark Tower, Einsteinova 24
851 01 Brno/Bratislava/Kosice
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3910601  Datum zveřejnění: 11.5.2020  Spodní hranice mzdy (brutto): 2 330 EUR/month