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Customer Support Specialist

Authentic Gaming Ltd.

Place of work
Žilina, Slovakia
Contract type
full-time, trade licence
Start date
Wage (gross)
1 200 EUR/monthSalary depends on experiences of applicants

Information about the position

Job description, responsibilities and duties

A Customer Support Specialist in our organisation will be 1st line Support for players wishing to contact the company with regards to various matters. These matters include Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs.

Handle end users’ queries in live chat/emails and ensure a prompt response;
Coordinate with Service Managers and to inform end-users in the live chat about any service irregularity.
To resolve any end-users’ disputes in the live chat and escalate to either Service Manager for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required;
To sustain discipline in the live chat;
Verify and ensure the quality of operators’ Live casino service from the end user’s perspective.
Mediate between Technical Department and operators and to keep operators informed about any service irregularities.

Information about the selection process

If you are a person who is positive to changes and challenges, please, send your CV in English. We will contact only those candidates who will be invited to interviews

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization


Language skills

English - Intermediate (B1)

The position is suitable for a fresh graduate


Personality requirements and skills

Fluent English language skills (written and spoken)
Customer support experienced
Strong PC and internet skills
Very good problem-solving skills
Strong attention to detail
Strong team player
Good online attitude
Staff will be required to work shifts.
Might be possible to work remotely


Brief description of the company

AuthenticGaming is a supplier of premium Live Casino Systems. Our live tables are broadcasted from the floors of luxurious Resort & Casinos around the world. Delivered to players on mobiles, tablets and desktops in stunning wide-angle HD video. Player driven functionality and responsive UI's are added to create exceptional live table experiences.

Number of employees

150-199 employees

Company address

Authentic Gaming Ltd.
Level 8, Plaza Business Centre, Bisazza Street
SLM 1640 Sliema
ID: 4146475  Datum zveřejnění: 20.8.2021  Spodní hranice mzdy (brutto): 1 200 EUR/month