Account Manager (Customer Service Representative)

  Remote, Field Based - Czechia
  Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Are you looking for a dynamic and supportive work environment? Do you want to gain or develop your negotiation and communication skills in the Supply Chain industry? Do you value sustainability and well-being? We have a perfect opportunity for you!

As the Account Manager at CHEP you are developing a trust relationship with a portfolio of national and international customers with a primary focus on delivering best-class customer care and expanding our market share. Do not hesitate to apply!

What would be your main responsibilities?

  • Identify potential opportunities for business expansion
  • Proactive analysis of internal KPIs to ensure the quality of provided service
  • Manage activities to meet budget targets
  • Prepare regular reports of progress and forecasts to internal stakeholders using key account metrics
  • Acquire a thorough understanding of key customer needs and requirements to be able to provide a tailored solution
  • Resolve any problems faced by customers and deal with complaints to maintain trust

Must haves

  • Around 1 year of experience in Customer Service Management
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Excellent organizational skills
  • Ability to use MS Office effectively
  • Fluency in Czech and English is a must

Nice to have

  • Experience in FMCG or retail is an advantage
  • Knowledge of the local market players within the manufacturing and retail sectors is an advantage
  • Knowledge of current local supply chain solutions and providers would be taken as an advantage

Our offer:

  • Long-term, international career growth & opportunities
  • Competitive salary package with annual bonus
  • Company Car
  • Multisport card
  • Additional life insurance
  • Options to purchase CHEP/Brambles shares
  • 3 Days paid leave for volunteering
  • Retirement / pension insurance contribution
  • 25 the days of the annual holiday
  • Meal vouchers
  • Cafeteria system to spend on health, culture, traveling, education, and purpose
  • Modern office at Karla Engliše 3219/4 in Anděl, Prague

Preferred Education


Preferred Level of Work Experience

1 - 3 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected]

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ID: 4427838  Datum zveřejnění: 19.9.2022