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IT Service Performance Manager

cargo-partner SR, s.r.o.

Place of work
Kopčianska, Petržalka, Slovakia, Bratislava (Job with occasional home office)
Contract type
Start date
Wage (gross)
2 700 EUR/monthAn overpayment is possible depending on the qualification and professional experience.

Information about the position

Job description, responsibilities and duties

Ready to level up in IT? Join us as an IT Service Performance Manager!
Be the brain behind a comprehensive strategy for managing performance across all service lines. Shape our tech to match business goals, and fuel growth.

What will you do?
Support in the definition and management of IT-related metrics and operational performance indicators
Contribute to the achievement of business objectives by monitoring performance, reporting on key KPIs, and formulating strategic and tactical plans
Utilize data to facilitate informed decision-making and present numerical analyses for considerations such as cost-benefit assessments, IT infrastructure enhancements, and strategic technology direction
Evaluate and challenge existing risk policies and practices to identify opportunities for enhanced commercial performance
Ensure the implementation and continuous compliance with best practice controls and governance measures
Assist in the coordination of IT management processes: from software license compliance and budgeting to initiatives aimed at cost reduction and alignment of IT with corporate financial targets

Employee perks, benefits

The minimum monthly salary starts from 2.700 € gross. The final compensation may go above, depending on your professional qualifications and experience and it will be discussed in the interviews.

Career plan and professional growth opportunities? We guarantee an individual path of professional development. We give development opportunities in various IT projects.
Implementation of own initiatives? We are a company where the main focus is on people - they create our strength.

Stability of employment? Dynamic work in a stable international company with a leading position in the air and sea freight market. We focus on long-term cooperation. After the project is over, we talk, listen and provide further challenges.

Benefits? We provide technical and personal trainings, eLearning, co-financing of language courses and more.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

Familiarity with performance indicators and metrics that are crucial to managing and enhancing service delivery, along with the capacity to gather, analyze, and report this information effectively
An analytical mindset to pinpoint and resolve inefficiencies within service operations
Strong communication skills to articulate performance-related insights to a diverse audience, making complex information understandable to all
A collaborative spirit to work seamlessly with various teams, including those with IT expertise
Organizational abilities to oversee projects and manage budgets aimed at bolstering service performance
The ability to learn a company's operational systems, underlying technology, and service offerings swiftly


Brief description of the company

cargo-partner is a leading multinational freight forwarder and integrated logistics provider with a particular strength in international transport solutions. Based in Austria, cargo-partner is present in over 30 countries with more than 3000 employees and continues to grow and expand across the world.

Our employees are highly motivated professionals with diverse cultural backgrounds who share a common passion for their work, excellent communication skills and a strong entrepreneurial approach.

We offer an interesting career kick-start for talented people without experience as well as rewarding opportunities for accomplished logistics and business professionals. We believe in establishing long-term relationships with our partners and in the continuous development of our employees.

Number of employees

200-249 employees
ID: 4746023  Datum zveřejnění: 22.1.2024  Spodní hranice mzdy (brutto): 2 700 EUR/month