Secure Endpoint Escalations Engineer (AMP) - SP&R


Place of work
Prague, Czechia
Contract type

Information about the position

Job description, responsibilities and duties

What You'll Do
You'll help us bring big wins to our customers by tackling some of their most complex technical issues across the Cisco Security portfolio. The Advanced Threat Escalations team seeks a motivated, experienced Escalations Engineer to join our fantastic team in Prague.

You'll be responsible for resolving complex technical issues (escalated by Cisco CX), filing new product defects, creating training and documentation, and partnering with our Engineering and Product Management teams on new product releases.

AMP for Endpoints and Threat Grid are two of the fastest growing products in Cisco's security portfolio, and you will have a fantastic opportunity to use your skills to provide creative solutions for our growing customer base.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Number of years of experience


Personality requirements and skills

Who You Are
You're an experienced support engineer who has experience not just in IT Security, but also stays current with troubleshooting methodology on various operating systems. Cisco related certifications (e.g. CCNA or CCNP) will give you an edge, but we are looking for someone who has experience in multiple areas, to confidently troubleshoot multi-product and integration relates issues.

You have knowledge of networking, but also need experience in application support, and advanced level troubleshooting in at least two out of three major client OS (Windows, macOS, Linux). Any experience with Apple iOS would be a major plus.

Strong collaboration and communication (particularly presentation and written) skills are essential to succeed in this role. Experience with both SQL and NoSQL databases would be advantageous, as would any scripting experience.

Requirements for this role:
• At least 5 years of IT Support experience, focused in IT Security
• Experience supporting Windows and macOS or Linux OS, both client and server
• At least two years experience deploying and supporting anti-malware solutions (Cisco, McAfee, Symantec, Microsoft)
• Knowledge of security products (Firewalls, IDS/IPS, Proxies)
• Previous experience collaborating with multiple teams to resolve technical issues
• Fluent (verbal and written) in English


Brief description of the company

Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #cognitiveintelligence

Company address




ID: 4082772  Datum zveřejnění: 17.5.2021