Application Support Analyst

Citibank Europe plc

Place of work
Bucharova 2641/14, Prague
Contract type

Information about the position

Job description, responsibilities and duties

Application Support Analyst
Take the next step in your career with a highly successful global organization!
Citi has been present in the Czech Republic since 1991 (at that time Czechoslovakia) and became one of the first foreign banks operating in the country with the focus on corporate banking and later on widened its product and service offering for small and medium-sized enterprises. We entered the retail banking business in 2001. Citi grew organically in the Czech market with no acquisition, but nonetheless became one of the market leaders in corporate banking, the cards business and wealth management. Currently we are offering an opportunity as Application Support Analyst to work within our team.
Please note that this is a shift role; Morning 5:30 AM – 14:00 PM. Afternoon 13:00 PM – 21:30 PM.
What would you do as an Application Support Analyst?
• Handling user problems in the system, solving the issues in writing or verbally
• Participation in IT related changes and releases
• Participation in project related work
• Supporting process improvement through sharing ideas
• Monitor application services and related incident queues in problem reporting systems and react accordingly as 1st/2nd level support
• Report and escalate problems as described in the relevant procedures
• Exchange business information with vendors and internal customers. Distribute statements for printing
• Transfer local payments and collections from/to internal accounting systems via clearing
• Execute and monitor daily jobs in banking applications
• Sign all completed daily jobs and administrate, note all errors/problems
• Serve as escalation point for external service providers during off hours
• Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.
What would you get in return?
• Stable background
• International career opportunity

• College or university degree
• Prior work experience is a great advantage
• Has to be good in verbal and written communication in English and preferably Czech, Hungarian or Romanian
• Confident user skills in Microsoft Office applications, especially Excel
• Excellent problem solving skills
• Ability to work precisely under pressure and with tight deadlines
• Open-minded and customer-oriented attitude

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)


Brief description of the company

Citibank Europe plc is one of the leading financial institutions and member of the financial group Citi, which offers its services to almost 130 million clients in more than 100 countries worldwide.

Number of employees

50-99 employees

Company address

Citibank Europe plc
Bucharova 2641/14
158 02 Prague
ID: 3131795   Datum zveřejnění: 14.7.2017