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Czech Customer Support Agent (home based)
CloudAgents Zrt.
Place of work
Prague, Czechia
Prague, Czechia
Contract type
part-time
part-time
Start date
25.06.2018
25.06.2018
Wage (gross)
7 euros per hour
7 euros per hour
Information about the position
Job description, responsibilities and duties
Our customer service team supports our FMCG client's distribution network of beauty products all over Europe and now looking for talented customer support agents to join our international team!
Tasks:
Inbound customer service tasks with upselling activities
Answering incoming phone calls in Czech in a timely matter
Job responsibilities:
Being on time and available for given shifts
Informing employer of any illness or any obstacle that prevents you from working as soon asap
Giving three weeks’ notice in advance about Holiday requests or residing project, to Employer
Giving immediate feedback in any difficulties or issues with the used programs
Participation on all required training
Substitution of other agents if needed
Help with any additional administrative tasks on campaign
Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
Tasks:
Inbound customer service tasks with upselling activities
Answering incoming phone calls in Czech in a timely matter
Job responsibilities:
Being on time and available for given shifts
Informing employer of any illness or any obstacle that prevents you from working as soon asap
Giving three weeks’ notice in advance about Holiday requests or residing project, to Employer
Giving immediate feedback in any difficulties or issues with the used programs
Participation on all required training
Substitution of other agents if needed
Help with any additional administrative tasks on campaign
Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
Employee perks, benefits
International environment
Cloudagents Training Academy
Flexible working hours
Home based part time work opportunity, freelance partnership
Project Training: Week of June 18th, 2018
Potential work start: Week of June 25th, 2018
Offer: 7 euros /hour
Cloudagents Training Academy
Flexible working hours
Home based part time work opportunity, freelance partnership
Project Training: Week of June 18th, 2018
Potential work start: Week of June 25th, 2018
Offer: 7 euros /hour
Requirements for the employee
Candidates with education suit the position
Secondary school student
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
Language skills
Czech - Proficiency (C2) and English - Advanced (C1)
Number of years of experience
1
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Agent Requirements:
Native Czech and fluent English
1+ year experience in contact center/outbound/telesales environment is an advantage
Excellent written and spoken communication skills
Good sales and negotiation skills
Proficiency in Microsoft Office Suite and Online applications
Great analytical and problem solving skills
Able to work minimum 20-25 hours per week – between 8AM-9PM CEST ( Monday-Sunday)
Native Czech and fluent English
1+ year experience in contact center/outbound/telesales environment is an advantage
Excellent written and spoken communication skills
Good sales and negotiation skills
Proficiency in Microsoft Office Suite and Online applications
Great analytical and problem solving skills
Able to work minimum 20-25 hours per week – between 8AM-9PM CEST ( Monday-Sunday)
Advertiser
Brief description of the company
Cloudagents is a global leader in providing multilingual call center services using an at-home workforce. CloudAgents provides OmniChannel Front Office BPO services globally with more than 12,000 Native Speakers in 150+ languages and is currently looking for a talented individual for our international team.
ID: 3412805
Datum zveřejnění: 6.6.2018
2018-06-06
lokalita: Prague Pozice: Call Operator, Customer Support Specialist Společnost: CloudAgents Zrt.
Základní složka mzdy (brutto) a další odměny: 7 euros per hour