CMA CGM, founded by Jacques R. Saadé, is a leading worldwide shipping group. Its 504 vessels call more than 420 ports in the world on all 5 continents. In 2017, they carried 19 million TEU (twenty-foot equivalent units). Now headed by Rodolphe Saadé, CMA CGM enjoys a continuous growth and keeps offering its customers innovative maritime, terrestrial and logistics solutions. With a presence in 160 countries and through its 755 agencies network, the Group employs 30,000 people worldwide, including 2,400 in its headquarters in Marseilles. Since April 2017, CMA CGM is part of the Ocean Alliance – one of the biggest maritime shipping alliances in the world.

CMA CGM (Deutschland) GmbH is part of the worldwide agencies network and offers its clients modern services, efficiency and long-standing shipping expertise. Our agency provides customers with individual multimodal solutions and reliable door-to-door services. CMA CGM (Deutschland) GmbH consists of six agencies in the cities of Bremen, Düsseldorf, Frankfurt, Hamburg, Munich and Stuttgart and is further responsible for agencies in Basel, Bratislava, Prague and Vienna. CMA CGM (Deutschland) GmbH is registered in Bremen. However, most departments are centralised in our largest office: in Hamburg – home of Germany’s biggest port and Northern Europe’s “gateway to the world”.

For more information visit:

For our office in Prague, starting at the earliest possible date, we are looking for a

Customer Service Representative (m/f) Import / Export

Your responsibilities:
  • Accurately and timely resolve customer inquiries, needs and issues while ensuring high customer satisfaction and service delivery
  • Handle carrier’s and merchant’s haulage shipments
  • Receive and validate customer orders
  • Send booking confirmation or arrival notice to customers
  • Receive booking or transport order and all necessary documents for pick-up and delivery
  • Double-check booking and release instructions
  • Arrange shipment pick-up and delivery according to customer request
  • Coordinate pick-up and delivery with ILS, rail and road providers
  • Inform customers about additional costs (if any), e.g. CPA, waiting hours, storage, demurrage, detention, damaged equipment, COD, cancelled bookings
  • Handle and coordinate disputes
  • Follow up on all requests from internal departments (ILS, MnR, Sales, Finance, Booking Desk, Cargo Readiness, etc.)
  • Work together with sales department on implementation of new business
  • Ensure a smooth transition between sales and customer service
You bring aboard:
  • Experience in the field of logistics, forwarding or shipping
  • Proficiency in the use of Microsoft Office applications incl. Outlook
  • Good spoken and written English
  • Customer orientation and strong interpersonal skills
  • Team player with the ability to work independently
What we offer:
  • Unlimited working contract with a long-term perspective
  • International working environment
  • Meal vouchers Sodexo of 118 CZK
  • Additional 5 working days of holiday entitlement
  • Company pension scheme

If you are interested, please send your letter of motivation and CV in English with salary expectation and earliest date of entry as a PDF file via email to [email protected].

CMA CGM (Deutschland) GmbH
Human Resources
Natalie Kuhlmann or Marie Kaul
Kleiner Burstah 12
20457 Hamburg
Shipping Agency
Send CV to the company
ID: 3482231  Datum zveřejnění: 31.8.2018