Representative I, HR Shared Services


Place of work
Brno, Czechia
Contract type

Information about the position

Job description, responsibilities and duties

CommScope is at the forefront of shaping infrastructure, products and solutions that enhance people’s lives. We make communication faster, easier and more efficient for today’s always-on world. We exist to enable and improve the way we learn, work and live, constantly challenging what’s available now and thinking beyond to meet the needs of what’s next.

The Human Resource (HR) Shared Service Representative is a key role in the implementation of our HR Shared Services strategy and will support the entire European region of 28 countries and approximately 3800 employees. This position will begin by utilizing a high level of customer service skills to answer employee queries regarding basic benefits, employee data, payroll, and general HR policies. This position provides a solid foundation and opportunity to progress to Representative II, for the right individual.
Duties & Responsibilities
• Provides internal and external customers with relevant information by utilizing all available resources and following applicable scripts. Escalates any issues to HRSS Tier II Rep or appropriate Center of Excellence.
• Assures accurate and timely HR policies and program administration and delivery through vendor and Human Resources interaction and process management.
• Maintains case tracking system to keep record of transactions for all customers.
• Responsible for assembling and mailing HR related communications such as new hires, benefit changes, annual enrolments and other documents.
• Processes basic SAP employee data changes as well as participates in SAP maintenance training and activities designed to improve customer satisfaction and business performance.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) or German - Advanced (C1) or Italian - Advanced (C1)

Personality requirements and skills

• Minimum requirement: Diploma or equivalent with 1 to 5 years’ experience in customer service or HR.
• Preferred: Bachelor’s degree in Business or HR and 2 years’ experience in a related area (as stated above).
• Fluent German, Italian and English are essential.
• Additional European languages are an advantage.
• A strong understanding of human resources policies, procedures and benefits are an advantage.
• Some prior systems experience required in Microsoft Office Tools (Excel, PowerPoint, Word), typing proficiency and experience in help desk applications, database reporting and SAP/HRIS experience is preferred.
• Excellent verbal and written communications skills.
• Maintains a general knowledge of common Human Resources programs, procedures, and benefits through ongoing training.
• All work schedules are daytime hours but flexibility in rotating start and stop times is preferred.


Brief description of the company

CommScope (NASDAQ: COMM) Founded in 1976, the transformational acquisitions of Avaya's Connectivity Solutions (SYSTIMAX®) and Andrew Corporation. Our portfolio of end-to-end solutions includes everything for our customers & companies design, build and manage their wired and wireless networks. We are one of the world's leading Base station Antenna manufacturer and suppliers of broadband solutions. Our portfolio of radio frequency (RF) and optical network products meets the growing needs of communications service providers around the globe. We have Manufacturing facilities more than 15 countries, 30 Locations and worldwide around 25,000 employees are working in all divisions & in all major geographic regions at CommScope. Pro forma net sales (for the 12-month period ended June 30, 2015) were approximately $5.3 billion and pro forma adjusted EBITDA (excluding anticipated synergies) was approximately $1 billion. The company now holds a portfolio of approximately 9,800 patents and patent applications, with research and development investment of more than $200 million a year.

Divisions are: Base Station Antenna – Manufacturing, R&D Centre, Hardware, and Software (IT)

For further details, please visit the following link

Company address

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ID: 3618041   Datum zveřejnění: 11.3.2019