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Analytik/analytička kvality s češtinou pro oblast sociálních
Competence Call Center Sp. z o.o.
Place of work
Olivia Four, aleja Grunwaldzka 472b, 80-309 Gdańsk, Poland
Olivia Four, aleja Grunwaldzka 472b, 80-309 Gdańsk, Poland
Contract type
full-time
full-time
Start date
7/01/2022
7/01/2022
Wage (gross)
From 1 597 EUR/monthperformance bonuses
From 1 597 EUR/monthperformance bonuses
Information about the position
Job description, responsibilities and duties
Are you looking to develop your career in an exciting and growing business environment? You have significant experience in coaching, are able to motivate and encourage the team to achieve the objectives and standards set? You also have training experience and quality is something you excel at? We have the perfect job for you!
For our team in Gdańsk we are currently looking for
Quality Analyst with Czech for Social Media Field (m/f/d)
Overview of tasks:
• Monitoring call, email, chat and any other support interactions quality of employees
• Providing feedback, coaching and mentoring to employees as needed
• Working closely with managers and employees to meet the relevant service level metrics
• Responsible for refresher training on process changes, analysis and reporting
For our team in Gdańsk we are currently looking for
Quality Analyst with Czech for Social Media Field (m/f/d)
Overview of tasks:
• Monitoring call, email, chat and any other support interactions quality of employees
• Providing feedback, coaching and mentoring to employees as needed
• Working closely with managers and employees to meet the relevant service level metrics
• Responsible for refresher training on process changes, analysis and reporting
Employee perks, benefits
• Fixed remuneration and a performance-based bonus
• Working independently and responsibly as part of a dynamic and multicultural team with flat hierarchies and a first-name workplace culture
• Internal training and learning opportunities
• Career opportunities in our international company
• Committed and motivated Team
• A modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruits
• Private medical healthcare
• Working independently and responsibly as part of a dynamic and multicultural team with flat hierarchies and a first-name workplace culture
• Internal training and learning opportunities
• Career opportunities in our international company
• Committed and motivated Team
• A modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruits
• Private medical healthcare
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
University student
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Digital Marketing, Information technology, Business
Language skills
English - Advanced (C1) and Czech - Proficiency (C2)
Other knowledge
Coaching - Advanced
Teamwork - Advanced
Communication skills - Advanced
Attention to detail - Advanced
Analytical thinking - Advanced
Teamwork - Advanced
Communication skills - Advanced
Attention to detail - Advanced
Analytical thinking - Advanced
Number of years of experience
3
Personality requirements and skills
• Preferred 3+ years’ experience in quality assurance role
• Fluency and excellent communication skills in English and Czech
• Experience handling customers in service or technical fields within Call Center environment
• Working closely with different departments to prioritize efforts while providing timely and high quality service
• Excellent organizational skills and detail-oriented approach to problem solving
• Able to adapt quickly to changes in workflow
• Comfortable communicating with all levels of management
• Fluency and excellent communication skills in English and Czech
• Experience handling customers in service or technical fields within Call Center environment
• Working closely with different departments to prioritize efforts while providing timely and high quality service
• Excellent organizational skills and detail-oriented approach to problem solving
• Able to adapt quickly to changes in workflow
• Comfortable communicating with all levels of management
Advertiser
Brief description of the company
About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
Number of employees
250-499 employees
ID: 4205583
Datum zveřejnění: 20.12.2021
2021-12-20
lokalita: Poland Pozice: Marketing Analyst, Marketing Specialist, Quality Inspector Společnost: Competence Call Center Sp. z o.o.
Spodní hranice mzdy (brutto): 1 597 EUR/month