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Team Manager with Czech for Social Media Field

Competence Call Center Sp. z o.o.

Place of work
Olivia Four, aleja Grunwaldzka 472b, 80-309 Gdańsk, Poland
Contract type
full-time
Start date
7/01/2022
Wage (gross)
From 1 810 EUR/monthperformance bonuses

Information about the position

Job description, responsibilities and duties

Business operations, Call Center KPI and employee motivation are not only empty phrases for you, but you know exactly what is behind it? We have the perfect job for you!

For our team in Gdańsk we are currently looking for

Team Manager with Czech for Social Media Field (m/f/d)

Overview of tasks:
• Managing day-to-day operations
• Ensure consistent quality and productivity across channels
• Coaching, shadowing and supporting employees
• Support in process development
• Conducting feedback and conversations with employees
• Monitoring, reporting and analysis of KPIs relevant to the project

Employee perks, benefits

• Fixed remuneration and a performance-based bonus
• Freedom to implement your own ideas in a highly motivated team
• Close cooperation with other departments
• Internal training and learning opportunities
• Career opportunities in an international company
• Committed and motivated Team
• A modern office in the Olivia Business Center complex with modern workplaces as well as free drinks and fruits
• Private medical healthcare

Expected date of completion of the selection process

3 January 2022 (there are still 27 more days)

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Digital Marketing, Business, Management

Language skills

English - Advanced (C1) and Czech - Proficiency (C2)

Other knowledge

Social Media - Advanced
KPI - Advanced
Quality Control - Advanced
Conducting feedbacks - Advanced
Organizational skills - Advanced

Experience in the position/sector

3

Number of years of experience

3

Personality requirements and skills

• Ability to identify training needs and support development of programs
• Excellent organizational skills and detail-oriented approach to problem solving
• Previous personnel management experience with technical fields within Call Center environment
• Moderate understanding of business process improvement methods
• Demonstrated proficiency in multi-tasking and prioritization
• Handling customers within service/technical fields

Advertiser

Brief description of the company

About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Number of employees

250-499 employees

Contact

Contact person: HR Manager Aleksandra Kasperska
Tel.: +48588822888
E-mail: send CV
ID: 4205592  Datum zveřejnění: 16.11.2021  Spodní hranice mzdy (brutto): 1 810 EUR/month