Customer Service Representative with Slovak OR Czech - Relocation to Bulgaria
Concentrix Slovakia
Sofia, Bulgaria
full-time
1 800 EUR/month
Information about the position
Job description, responsibilities and duties
Job Description
We are growing!
Our brand-new client is a leading tobacco company dedicated to providing exceptional products and services to their customers.
We are seeking a motivated and skilled Customer Service Representative to join our dynamic team.
Your typical day:
As a Customer Service Representative, you will be assisting customers via email, chat, and phone, ensuring a positive and efficient service experience.
Also, you will be maintaining a thorough understanding of the products, brand, and industry to provide accurate information and support to customers.
Additionally, you will be conducting research to gather relevant information and provide accurate responses to customer inquiries.
Employee perks, benefits
What can you expect from us:
Fulltime role with working shifts between 8:00 a.m. – 10:00 p.m., Monday – Sunday
Competitive salary with monthly performance-based bonuses
Convenient office location, close to bus stations and the metro
Comprehensive initial training and onboarding (fully paid by us)
Continuous training and upskilling programs through Concentrix University
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!
Relocation package:
Hotel Accommodation for 14 nights
Advance Payment upon request
Travel Reimbursement
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Language skills
Personality requirements and skills
What you need to have is:
Excellent communication skills
Near Native level of Slovak OR Czech, written and verbal
Advanced knowledge of English, both written and verbal
Previous experience in customer service or a related field
Customer-oriented attitude
Good typing and computer skills (MS Office applications)
Proficiency in using CRM systems
High attention to detail and accuracy in all tasks
Ability to work both on your own and within a team
High school education