Technical Support Specialist with Czech

Concentrix

Place of work
Sofia, Bulgaria, Mladost 4, Business Park, building 5A, floor 3, 1766 Sofia, Abroad - Others
Contract type
full-time
Start date
01.03.2018
Salary offered (gross)
1000 - 1100 EUR + relocation support

Information about the position

Job description, responsibilities and duties

Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

We are nimble. We bring speed, flexibility and transparency to every customer touch, every transaction and every service we provide. We take our values seriously and they are threaded into everything that we do

The Welcome and Support Centre (WSC) provides technical support and replacement parts logistic support for one of Concentrix’s major customers. WSC customer solution representatives (CSR) will be the first line of contact for customers with technical problems or requiring replacement parts. The primary contact method is telephone, but CSR also have to respond to written requests for support via e-mail, internet and in some cases fax.

Responsibilities:
• Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
• Validate customer service entitlements.
• Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
• Assume responsibility and ownership for all relevant customer queries.
• Escalate calls that cannot be resolved locally, as appropriate.
• Obtain accurate customer details and amend call-handling system when applicable.
• Positively manage internal relationships.
• Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
• Use and improve Knowledge Bases through feedback.
• Ensure through team work that all Service Level Agreements (SLAs) are met consistently.

Link for online applications: https://synnex.taleo.net/careersection/cnx+external/jobdetail.ftl?job=CNX00046679&tz=GMT%2B02%3A00

Employee perks, benefits

Why to work for Concentrix?
We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:

• Competitive salary
• A bright, modern and exciting place to work, with excellent staff facilities
• Performance related pay
• Voluntary Medical plan
• Life insurance
• Annual reward and recognition events
• Holiday pay
• Stakeholder pension plan
• Team and Concentrix events

Information about the selection process

Relocation package:

For the convenience of applicants outside Bulgaria we can offer our Relocation support! We have a dedicated Relocation advisor that will support you on the process. Our package includes:
• 7 nights in a city center hotel
• Reimbursement of travel expenses up to 250 EUR
• Advance payment of 540 EUR
• Support in finding an apartment, opening a bank account and getting a Bulgarian number
• For more information, you can visit our Relocation website http://sandbox.cnx.bg/ and Concentrix Bulgaria Relocation group https://www.facebook.com/groups/728023023922534/?fref=ts

Expected date of completion of the selection process

6 March 2018 (zbývá ještě 12 dnů)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

Czech - Proficiency (C2) and English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Requirements:
• High School Diploma/GED
• English: Intermediate
• Czech: Fluent

Advertiser

Brief description of the company

Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

Number of employees

1000 an more employees

Company address

Concentrix
Mladost 4, Business Park, building 11A, floor 1
1766 Sofia
Bulgaria
https://www.concentrix.com/

Contact

Contact person: Master Karamfila Kotomanova
Tel.: +35924897600
E-mail: send CV
ID: 3306402   Datum zveřejnění: 9.2.2018