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Client Support Advisor (Russian + English)
Conduent Czech Republic s.r.o.
Place of work
Sokolovská 136d, 186 00 Prague 8-Karlín, Praha, Czechia
Sokolovská 136d, 186 00 Prague 8-Karlín, Praha, Czechia
Contract type
full-time
full-time
Start date
leden
leden
Information about the position
Job description, responsibilities and duties
In Conduent, as customer adviser you will be responsible for the effective and friendly telephone support for customers with technical questions concerning smartphones and other telecommunication devices.
Most of the time you are the first point of contact for customers. You provide technical support to clients (business-2-consumer) and try to exceed their expectations during each call. Customer Advisor is always portraying the company in a positive light and effectively managing sensitive issues.
Most of the time you are the first point of contact for customers. You provide technical support to clients (business-2-consumer) and try to exceed their expectations during each call. Customer Advisor is always portraying the company in a positive light and effectively managing sensitive issues.
Employee perks, benefits
Do you have a good soft skills and a wish to help customers? We will teach you the rest regardless of your field of studies!
• You are reliable, motivated and have desire to learn
• You have a native/proficient level of RU and you are good in English (B1-B2)
• You have a drive for professionalism and excellence
• You have great communication and listening skills
• You are stress-resistant
• You are willing to work in international environment
• You are a team player
What can we offer you?
• International and dynamic team
• Working hours: 40 h/week (8 h/day), flexible schedule
• Type of contract: a long-term, renewable every year
• Career growth opportunities
• Modern office (close to the city center)
• Working environment, company culture
• Professional growth through excellent initials and follow-up trainings
• Competitive salary, attractive bonus system
• Meal vouchers
• Multisport Card
• Re-location package for candidates from abroad
• You are reliable, motivated and have desire to learn
• You have a native/proficient level of RU and you are good in English (B1-B2)
• You have a drive for professionalism and excellence
• You have great communication and listening skills
• You are stress-resistant
• You are willing to work in international environment
• You are a team player
What can we offer you?
• International and dynamic team
• Working hours: 40 h/week (8 h/day), flexible schedule
• Type of contract: a long-term, renewable every year
• Career growth opportunities
• Modern office (close to the city center)
• Working environment, company culture
• Professional growth through excellent initials and follow-up trainings
• Competitive salary, attractive bonus system
• Meal vouchers
• Multisport Card
• Re-location package for candidates from abroad
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Russian - Proficiency (C2) and English - Intermediate (B1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
We expect from you:
• Willingness to learn and grow with company, career growth is possible
• Willingness to deal with different situations and different types of customers
• Previous experience in customer sphere will be a great advantage
• Knowledge of PC, smartphones is a plus, however all necessary trainings will be provided during first 3 weeks
• Ability to remain calm when dealing with emotional, difficult or distressed customers
• Willingness to learn and grow with company, career growth is possible
• Willingness to deal with different situations and different types of customers
• Previous experience in customer sphere will be a great advantage
• Knowledge of PC, smartphones is a plus, however all necessary trainings will be provided during first 3 weeks
• Ability to remain calm when dealing with emotional, difficult or distressed customers
Advertiser
Brief description of the company
Conduent’s business services touch millions of lives every day. We are the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
Conduent is a company which takes care of you! If you want to start your career with an innovative organization or to show your experience, in each way, you’ll find what you are looking for with us!
Conduent is a company which takes care of you! If you want to start your career with an innovative organization or to show your experience, in each way, you’ll find what you are looking for with us!
ID: 3805468
Datum zveřejnění: 27.12.2019
2019-12-27
lokalita: Prague Pozice: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator Společnost: Conduent Czech Republic s.r.o.