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Customer Support Advisor (Russian + English)
Conduent Czech Republic s.r.o.
Place of work
Sokolovská 136d, 186 00 Prague 8-Karlín, Praha, Czechia
Sokolovská 136d, 186 00 Prague 8-Karlín, Praha, Czechia
Contract type
full-time
full-time
Start date
29. 05. 2020
29. 05. 2020
Wage (gross)
24 205 - 31 466 Kč/monthPerfomance bonuses - up to 30% from gross salary
24 205 - 31 466 Kč/monthPerfomance bonuses - up to 30% from gross salary
Information about the position
Job description, responsibilities and duties
Are you interested in IT and Communication? Do you know how to explain anything to people in a simple way? We have a unique opportunity for you to join our team in Prague as Customer Support Specialist.
Conduent will help you with all needed trainings, support and knowledge to provide the best possible support for our customers over the phone. Most of the time you are the first point of contact regarding different software troubles with smartphones, tablets or computers.
Conduent will help you with all needed trainings, support and knowledge to provide the best possible support for our customers over the phone. Most of the time you are the first point of contact regarding different software troubles with smartphones, tablets or computers.
Employee perks, benefits
Do you have a good soft skills and a wish to help customers? We will teach you the rest regardless of your field of studies! Start date is on the 29th of May.
• You are reliable, motivated and have desire to learn
• You have a native/proficient level of RU and you are good in English (B1-B2)
• You have a drive for professionalism and excellence
• You have great communication and listening skills
• You are stress-resistant
• You are willing to work in international environment
• You are a team player
What can we offer you?
• International and dynamic team
• Working hours: 40 h/week (8 h/day), flexible schedule
• Type of contract: a long-term, renewable every year
• Career growth opportunities
• Modern office (close to the city center)
• Working environment, company culture
• Professional growth through excellent initials and follow-up trainings
• Competitive salary, attractive bonus system
• Meal vouchers
• Multisport Card
• You are reliable, motivated and have desire to learn
• You have a native/proficient level of RU and you are good in English (B1-B2)
• You have a drive for professionalism and excellence
• You have great communication and listening skills
• You are stress-resistant
• You are willing to work in international environment
• You are a team player
What can we offer you?
• International and dynamic team
• Working hours: 40 h/week (8 h/day), flexible schedule
• Type of contract: a long-term, renewable every year
• Career growth opportunities
• Modern office (close to the city center)
• Working environment, company culture
• Professional growth through excellent initials and follow-up trainings
• Competitive salary, attractive bonus system
• Meal vouchers
• Multisport Card
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Russian - Proficiency (C2) and English - Intermediate (B1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
We expect from you:
• Willingness to learn and grow with company, career growth is possible
• Willingness to deal with different situations and different types of customers
• Previous experience in customer sphere will be a great advantage
• Knowledge of PC, smartphones is a plus, however all necessary trainings will be provided during first 3 weeks
• Ability to remain calm when dealing with emotional, difficult or distressed customers
• Willingness to learn and grow with company, career growth is possible
• Willingness to deal with different situations and different types of customers
• Previous experience in customer sphere will be a great advantage
• Knowledge of PC, smartphones is a plus, however all necessary trainings will be provided during first 3 weeks
• Ability to remain calm when dealing with emotional, difficult or distressed customers
Advertiser
Brief description of the company
Conduent’s business services touch millions of lives every day. We are the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
Conduent is a company which takes care of you! If you want to start your career with an innovative organization or to show your experience, in each way, you’ll find what you are looking for with us!
Conduent is a company which takes care of you! If you want to start your career with an innovative organization or to show your experience, in each way, you’ll find what you are looking for with us!
ID: 3899679
Datum zveřejnění: 1.4.2020
2020-04-01
lokalita: Prague Pozice: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator Společnost: Conduent Czech Republic s.r.o.
Spodní hranice mzdy (brutto): 24 205 Kč/month