Customer Care Specialist with Slovak

Conduent Czech Republic s.r.o.

Place of work
Prague, Czechia
Contract type
full-time
Start date
07/07/2021
Wage (gross)
37 000 - 48 000 Kč/month

Information about the position

Job description, responsibilities and duties

Customer Care Specialist - a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding medical products and services. Customer Care Specialist utilizes his/her healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via e-mail and other written/digital communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more).

Customer Care Specialist utilizes excellent communication and organizational skills while working independently in a call center environment. They should be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers’ inquiries.

Additionally, the Customer Care Specialist may contribute to outbound initiatives, making contact with customers to clarify information received on non-phone inquiries.

Responsibilities:

Evaluate, respond to and/or escalate phone and non-phone customer inquiries as appropriate.
Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses
Provide world-class customer service and immediate resolution to inquiries
Effectively and consistently communicate messages, product information and/or specific offers to physicians, health care staff and/or consumers via email, digital, written and/or occasional outbound phone communication.
Comply with all industry regulations including adverse event and product quality processes
Manage all assigned project work in a timely manner
Maintain up-to-date knowledge of product, medical, disease and industry information
Obtain pertinent customer information and record customer interactions in appropriate systems
Interact with team members to manage a broad number of products, medical and business issues and share best practices
Handling sensitive and/or confidential business and medical information
Escalates issues to senior levels, based on complaints or concerns.
We will help you with all needed trainings, support and knowledge to provide the best possible support for our customers over the phone or mail/chat.

Employee perks, benefits

Interesting job in one of the leading healthcare services companies in the world
Initial and ongoing professional trainings and career opportunities
Full-time employment contract
Work from home, but you should be located in Czech Republic
Competitive salary, performance bonuses, paid overtime and benefits
International environment

Requirements for the employee

Candidates with education suit the position

Primary education
Secondary school student
Follow-up/Higher Professional Education
University student

Language skills

Slovak - Proficiency (C2) and English - Upper intermediate (B2)

Personality requirements and skills

Willingness to learn and grow with company, career growth is possible
Work in a team
Willingness to deal with different situations and different types of customers
English on conversational level and proficient Slovak
Previous experience in customer sphere will be a great advantage
Knowledge of medical and clinical terminology is preferred
Experience providing medical information and customer service to healthcare professionals over the phone or via written communication preferred
Experience within a regulated area which may include quality, safety or other similar area and a working knowledge of Medical Communications/Information is desirable.
Ability to remain calm when dealing with emotional, difficult or distressed customers

Advertiser

Brief description of the company

Conduent’s business services touch millions of lives every day. We are the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
Conduent is a company which takes care of you! If you want to start your career with an innovative organization or to show your experience, in each way, you’ll find what you are looking for with us!

Company address

Conduent Czech Republic s.r.o.
Antala Staška 2027/79
140 00 Praha 4 - Krč
https://www.conduent.com/

Contact

Kontaktní osoba: Maria Yatskovska
Tel.: +420731129155
E-mail: poslat životopis
ID: 4099821  Datum zveřejnění: 10.6.2021  Spodní hranice mzdy (brutto): 37 000 Kč/month