Customer Service in pharmaceutical Company

CPL Jobs s.r.o.

Místo práce
Praha, Hlavní město Praha
Druh pracovního poměru
plný úvazek
Termín nástupu
15.04.2018

Informace o pracovním místě

Náplň práce, pravomoci a zodpovědnosti

Customer Service Rep is responsible for providing the highest level of customer service excellence to customers. He/she is primarily responsible for managing all aspects of the order management process for customers for the Nuclear Medicine Division. The individual will be responsible for ensuring that the needs of all customers are met in a timely and professional manner.

• Order processing (quote to invoice) in an accurate and timely manner ensuring deadlines are adhered to.
• To respond to requests and queries, ensuring that a high level of professional service is provided to customers at all times.
• To maintain and update individual Customer forms, ensuring that all information retained is accurate and up to date.
• Work according to current SOP and work-instructions
• To carry out departmental tasks as identified for each day, following all procedures accurately in order to maintain high standards at all times.
• Maintains knowledge of company products and customer service processes.
• Ensure that all Service Level Agreements and KPIs are met per given job task.
• Adhere to all policy and procedures at all times, and escalate to Team Leader/Team Manager any item that falls outside of policy which is requested from any other department, team, or entity within the company.

Společnost, pro kterou je pozice obsazována

Jiné administrativní a podpůrné služby

Pharmaceutical company based in Prague

Požadavky na zaměstnance

Pozici vyhovují uchazeči se vzděláním

středoškolské s maturitou

Vzdělání v oboru

Customer Service

Jazykové znalosti

Anglický jazyk - Pokročilý (C1)

Osobnostní předpoklady a dovednosti

• Ideally 2 to 4 years of experience in fast paced customer service department (medical/pharmaceutical experience is ideal)
• Excellent spoken English
• Experience in an inbound call center environment, retail, or any other customer/social service venue
• Maturity and patience to deal with Customers requiring immediate solutions is essential
• Excellent telephone manners and ability to deal with customer orders and queries in a helpful, efficient and professional manner.
• Demonstrated excellence in written and oral communication.
• Must possess strong interpersonal, analytical and organizational skills.
• Flexibility to cover extra working hours when needed.

Inzerující společnost

Stručná charakteristika společnosti

Nabídka služeb personální agentury se zaměřením na obsazování volných pozic ve středním a vyšším managementu a pozic specialistů.

Společnost je držitelem povolení ke zprostředkování práce.

Adresa společnosti

CPL Jobs s.r.o.
Jindřišská 937/16, Nové Město
110 00 Praha 1
http://www.cpljobs.cz/
ID: 3356187   Datum zveřejnění: 9.4.2018