Customer Service in pharmaceutical Company

Customer Service Rep is responsible for providing the highest level of customer service excellence to customers. He/she is primarily responsible for managing all aspects of the order management process for customers for the Nuclear Medicine Division. The individual will be responsible for ensuring that the needs of all customers are met in a timely and professional manner.

• Order processing (quote to invoice) in an accurate and timely manner ensuring deadlines are adhered to.
• To respond to requests and queries, ensuring that a high level of professional service is provided to customers at all times.
• To maintain and update individual Customer forms, ensuring that all information retained is accurate and up to date.
• Work according to current SOP and work-instructions
• To carry out departmental tasks as identified for each day, following all procedures accurately in order to maintain high standards at all times.
• Maintains knowledge of company products and customer service processes.
• Ensure that all Service Level Agreements and KPIs are met per given job task.
• Adhere to all policy and procedures at all times, and escalate to Team Leader/Team Manager any item that falls outside of policy which is requested from any other department, team, or entity within the company.

Jiné administrativní a podpůrné služby

Pharmaceutical company based in Prague